HGV Service Advisor

Accord Resourcing Ltd; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading HGV dealership seeks a Service Advisor to enhance customer service and administrative operations. The role includes delivering professional service, handling customer inquiries, and ensuring smooth reception processes. Ideal candidates will have experience in service advising and strong communication skills.

Qualifications

• Previous experience in a Parts or Service advisor role required.
• PC literate with a working knowledge of administration procedures.
• Excellent communication and interpersonal skills emphasized.

Responsibilities

• Deliver first-class customer service and address inquiries at first contact.
• Provide repair estimates and administration within the Customer Service Reception.
• Ensure accurate invoicing and ordering of vehicle parts.

Skills

Communication

Interpersonal skills

PC literate

Ability to work under pressure

Education

Experience in a Parts or Service advisor role

Understanding of commercial vehicle aftermarket operation

Job description

Our client is a well-known and reputable HGV dealership. Currently they are seeking a Service Advisor / HGV Service Advisor / Automotive Service Advisor to join their busy depot.

Key duties and Responsibilities

• To work as part of a team delivering a first class, professional customer service ensuring that where possible customer enquiries, payments and complaints are resolved at the first point of contact.
• To greet customers in a friendly, professional and courteous manner.
• To undertake general administrative duties to ensure the smooth flow of work within the Customer Service Reception.
• To give repair estimates and price quotations and offer repair suggestions.
• Register new vehicles
• Ensure invoices and taxing vehicles are completed accurately and on time.
• Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control.
• Handle all internal and external customers and suppliers with courtesy.
• Adhere to Health & Safety Policies and Procedures at all times.

Preferred Qualifications and Experience

• Excellent communication and interpersonal skills.
• Ability to work under pressure.
• Previous experience in a Parts or Service advisor role.
• You must be PC literate with a working knowledge of administration procedures.
• Have an understanding of the commercial vehicle after market operation.

Hours of work

M-F :8:00-17:30

1 in 2 Saturdays 8:00- 12:00 OT Rate