Heritage Guide

The Bodmin Jail Hotel & Attraction; Bodmin; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a prestigious heritage attraction in Bodmin as a Heritage Guide. Your role will involve leading engaging tours while connecting with visitors, ensuring an exceptional experience. This dynamic environment welcomes individuals passionate about history and customer service, offering the chance to showcase Cornwall's rich heritage.

Benefits

28 Days holiday

Extra days holiday for your birthday

Free meals on shift

Free Gym access on-site

Employee Assistance Programme

Exclusive Employee discounts on accommodation, attractions & dining

Qualifications

• Excellent communication and presentation skills.
• Strong interest in Cornish history, heritage, or criminology.
• Experience in guiding, education, or customer service is desirable.

Responsibilities

• Lead engaging tours for schools, private groups, and visitors.
• Deliver historically accurate guided tours of the jail.
• Engage with visitors and answer questions to enhance their experience.

Skills

Communication

Storytelling

Organizational skills

Public speaking

Education

GCSE English or equivalent

Job description

Social network you want to login/join with:

You should have a flare for the historical significance of Bodmin Jail, be a great communicator and story teller, you'll be great at capturing peoples attention and using theatrics to bring it to life.

As part of the team, you’ll embody the spirit of the Tudor Hotels Collection — where Perfection is not a goal, but our everyday standard. We take Pride in our contribution , showing up as professionals, as leaders, and as a team that delivers extraordinary results together. And above all, we are committed to Making every visitor a VIP —offering exceptional, personalised service that makes every guest feel truly valued.

The Role

As a Heritage Guide, you'll lead engaging tours for schools, private groups, and visitors, while also connecting with guests throughout the attraction. Collaborate with our attraction wardens to deliver a world-class customer experience. If you're passionate about history and love interacting with people, apply now to make a meaningful impact! You will lead guided tours, deliver talks, and interact with guests to ensure a memorable and educational experience for all.

Responsibilities include

• Taking a variety of tours aimed at different audiences, ranging from 1.5 to 2 hours. These can include chaperoning on self-guided tours or guided.
• Story telling and connecting history to your visitors
• Engaging with visitors to answer questions and enhance the customer experience.
• Researching for new projects.
• Aiding in the training of new Guides.
• Deliver engaging and historically accurate guided tours of the jail and its exhibitions
• Provide excellent customer service, answering visitor queries and enhancing their overall experience
• Interpret the social and historical context of Bodmin Jail in an accessible and compelling way
• Assist in special events, themed tours, and seasonal activities
• Support the museum’s educational programming for school groups and other visitors
• Maintain visitor safety and uphold the museum’s policies and standards
• Contribute to a team-focused, welcoming atmosphere within the museum

Required Skills & Experience

• GCSE English or equivalent
• Excellent communication and presentation skills.
• A flare of history
• Good organisation skills

The Benefits

• 28 Days holiday
• Extra days holiday for your birthday
• Free meals on shift
• Free Gym access on-site
• Employee Assistance Programme
• Exclusive Employee discounts on accommodation, attractions & dining across the THC Group.

About You

• Excellent public speaking and storytelling skills
• Strong interest in Cornish history, heritage, or criminology
• Confident, friendly, and enthusiastic personality
• Ability to adapt tours to different audiences (families, schools, history enthusiasts, etc.)
• Comfortable working in a heritage environment that may include dim lighting, confined spaces, and uneven surfaces
• Previous experience in guiding, education, performing arts, or customer service is desirable
• Flexible availability, including weekends, holidays, and occasional evening shifts
• The ability to confidently discuss sensitive topics such as execution

Work Schedule

• Full Time, Part Time
• Flexibility to work evenings, weekends, and holidays

Luxury | History | Cornwall

Bodmin Jail is a Victorian prison which has held thousands of prisoners in its time and closed in 1923. The building has recently gone through an extensive refurbishment and now offers a unique experience in a grade II listed building, incorporating state of the art technology, which showcases the building’s and Cornwall’s outstanding heritage, and a luxurious boutique hotel and varied F&B options. Bodmin Jail is historically rich, engaging and like nowhere else. Our team is small, dedicated and passionate about history and customer experience above all else.A progressive employer, we welcome initiative, reliability and a strong teamwork across the organisation.