Helpline Practitioner

Morgan Hunt UK Limited; Birmingham; On-site; GBP 34,000; Full time

Job summary

A leading recruitment business is seeking a permanent Children Helpline Practitioner in Birmingham. The role involves engaging with service users and providing support in accordance with safeguarding practices. Candidates should have relevant safeguarding qualifications and experience, ensuring effective service delivery in a diverse environment.

Qualifications

• Relevant experience working in safeguarding.
• Clear DBS check (children barred list).

Responsibilities

• Engage with service users, addressing their individual needs.
• Provide support to carers and professionals, adhering to safeguarding practices.
• Accurately record contacts and recommended actions.

Skills

Safeguarding knowledge

Communication

Empathy

Education

Relevant Safeguarding qualification

Job description

We are recruiting for a Children Helpline practitioner in Birmingham. This role is a permanent position.

Job Title: Children Helpline Practitioner

Location : Birmingham

Hours: full time 37 hours

Type: Permanent

Salary: Starting £34,000 per annum

Key Responsibilities:

· Engage with a range of different service users taking into account their individual needs, rights and current situation.

· Provide support and guidance to carers, professionals and members of the public, and advising them in an appropriate manner, adhering to effective safeguarding practice.

· Assess the content of the contact and take direction from the duty manager on what action is required on the basis of the information available, ensuring information is passed to the appropriate agency within time periods specified in Helpline procedures.

· Accurately record full details of all telephone and other contacts and further action recommended, on appropriate forms according to procedures and Helpline guidelines.

· Contribute to evaluation of services in order to promote good practice.

· Deliver services consistent with team and activity plans.

· Deliver services in line with equal opportunity practices; paying attention to issues of diversity.

Person Specification

· Relevant Safeguarding qualification

· Demonstrable experience working within a safeguarding capacity.

· Clear DBS check ( children barred list )

If your interested, please click apply!

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.