Helpline Advisor (Part time Nights)

Baywater Healthcare; Crewe; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a Helpline Advisor to join their team in Crewe. This part-time night role involves providing empathetic support to patients and healthcare professionals, ensuring they receive the necessary healthcare equipment and services. You'll thrive in a friendly, inclusive environment where flexibility is key, and each day presents new challenges. With a commitment to enhancing lives, this opportunity allows you to make a meaningful impact in your community while developing your skills in a rewarding field. If you're a calm and confident communicator, this role could be perfect for you.

Benefits

Annual leave starting at 23 days

Life insurance

Company pension scheme

Health and wellbeing support

Employee assistance program

Access to online benefits platform

Cycle to work scheme

Blue Light card

Qualifications

• Empathetic and calm communicator with strong problem-solving skills.
• Proficient in IT systems and self-motivated with excellent time management.

Responsibilities

• Provide professional support to patients and families while managing workload.
• Ensure compliance with health and safety procedures and resolve issues.

Skills

Empathy

Communication

Problem-solving

Time Management

Education

Customer Service Experience

Tools

Microsoft Office

Job description

Job Title: Helpline Advisor (Part time Nights)

Location: Crewe

Hours: 24 /week

Baywater Healthcare – Enhancing Lives!

Baywater Healthcare has an exciting opportunity for a Helpline Advisor (Part time Nights) based in Crewe. We are looking for a friendly, communicative individual who enjoys helping their community to join our supportive team!

Join us and make a difference in thousands of lives

Our mission is to enhance lives daily. Home healthcare is a rewarding field where we support patients and their families to maintain normality. Community and empathy are at our core. If you want to develop your skills and build community bonds, this could be the role for you!

About the Role:

You will be a key part of Baywater's customer service team, speaking with healthcare professionals and patients daily to ensure they receive necessary healthcare equipment and services. You will work onsite in our refurbished offices within a friendly, inclusive environment. Flexibility and adaptability are essential, as each day presents new challenges and opportunities to make a positive impact.

What You Will Be Doing:

• Providing empathetic, professional support to patients, families, and clinical leads.
• Managing workload, organizing tasks, and achieving KPIs.
• Ensuring compliance with health and safety procedures.
• Escalating queries and resolving issues professionally.
• Problem solving and decision making in a busy environment.
• Completing training and identifying training needs.

About You:

• Empathetic, calm, and confident communicator.
• Proficient in IT systems, including Microsoft Office.
• Quick thinker with problem-solving skills.
• Self-motivated with excellent time management.
• Previous customer service experience preferred, but not essential.

What You Will Receive:

• Annual leave starting at 23 days, increasing with service.
• Life insurance.
• Company pension scheme.
• Health and wellbeing support, including a wellbeing app and health cash plan.
• Employee assistance program.
• Access to online benefits platform, cycle to work scheme, Blue Light card, and more.

Diversity & Inclusion:

We value diversity and are committed to creating an inclusive workplace where everyone is respected and has equal opportunity to succeed.

About us:

Our goal is to improve people's lives through better products and services. Based in Cheshire, we employ over 400 people and support patients with a range of home healthcare services, providing 24/7 support and long-term care.