HELPDESK TECHNICIAN (LONDON)

IRIUM; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A technology solutions company is seeking a Helpdesk Technician to join their team on-site in London. You will be responsible for providing technical support and managing incidents for users in a collaborative project with a leading international banking organization. The ideal candidate has 3–4 years of experience and strong knowledge in Windows, Office 365, and Active Directory. This permanent position offers a flexible compensation package and great work environment.

Benefits

Flexible compensation package (health insurance, meal vouchers)

23 vacation days

Unlimited IT training access

Employee benefits club

Qualifications

• 3–4 years of experience as a Helpdesk Technician.
• Ability to diagnose and resolve incidents independently.
• User-oriented mindset.

Responsibilities

• Act as the first point of contact for technical incidents.
• Provide support to users on computer equipment and corporate applications.
• Manage users and permissions in Active Directory and Microsoft 365.
• Handle incidents through ticketing systems.

Skills

Windows operating systems

Office 365

Active Directory

Network troubleshooting

Hardware knowledge

Ticketing tools (Jira, GLPI, etc.)

Strong communication skills

Education

Education in Computer Science or related field

Job description

At IRIUM, we care about helping you pursue your dreams. Get ready to achieve your goals — and always remember to enjoy the journey along the way.

We are currently looking for a Helpdesk Technician to join our team on-site in London, collaborating on a project for a leading international banking organization.

What do we expect from you?

• Education in Computer Science, Systems, or a related field
• At least 3–4 years of experience as a Helpdesk Technician
• Solid knowledge of Windows (and/or macOS) operating systems, Office 365, Active Directory, networks, and hardware
• Experience using ticketing tools (Jira, GLPI, ServiceNow, Remedy, etc.)
• Ability to diagnose and resolve incidents independently
• Strong communication skills and user-oriented mindset

Your main responsibilities as a Helpdesk Technician:

• Be part of the IT team, acting as the first point of contact for technical incidents
• Provide support to users on the use of computer equipment, corporate applications, and communication tools
• Manage users and permissions in Active Directory, Exchange, Microsoft 365, VPN, etc
• Handle incidents through ticketing systems (logging, tracking, and closing)
• Escalate incidents to higher support levels when necessary

What do we offer when you join us?

• Permanent contract directly with IRIUM
• 100% on-site position in London
• Salary range based on experience and project fit
• Flexible compensation package (health insurance, meal vouchers, transport, and childcare)
• 23 vacation days
• Great working environment
• Unlimited access to top-tier IT training through our open learning platform
• Employee benefits club with direct discounts and thousands of offers on brands, hotels, travel agencies, cinemas, clothing, and more

IRIUM is made up of professionals who are proactive, dynamic, and solution-oriented.

Our core values are responsibility and commitment to doing things right — that’s the spirit we look for. Whatever your age or background, if this sounds like you, this is your company! Let’s build the future together. Shall we talk?

At IRIUM, we stand for a world free of stereotypes and limitations. We believe in equality for all — principles reflected in our Equality Plan and Code of Ethics, ensuring equal treatment and opportunities regardless of personal, physical, or social conditions.