Helpdesk Technician 2nd Line Support

Manpower UK Ltd; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading IT support company in Morley is looking for a Helpdesk Technician to provide 2nd line support. The role involves troubleshooting technical issues related to Microsoft Office 365, Windows Server, and networking. Ideal candidates will have strong communication skills and the ability to work in a fast-paced environment. This is a full-time, office-based position offering opportunities for training and development.

Benefits

Supportive and collaborative team environment

Opportunities for training and career development

Qualifications

• Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune).
• Experience with Windows Server.
• Good understanding of networking (VLANs, port forwarding, routing, switching).
• Ability to troubleshoot and resolve technical issues quickly.

Responsibilities

• Provide 2nd line support for Windows, Office 365, and other core systems.
• Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs).
• Support remote access tools (RDP, VPN) and disaster recovery solutions.
• Monitor system alerts and respond to tickets via the helpdesk platform.

Skills

Strong knowledge of Microsoft Office 365

Experience with Windows Server

Good understanding of networking

Proficient in Microsoft Office apps

Ability to troubleshoot technical issues

Excellent communication skills

Time management skills

Self-motivated

Job description

Overview

ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a 2x Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills.

The role

• Full Time Perm Position
• Monday to Friday, Fully Office based
• Hours: 8:45am- 5:15pm
• Location: Morley, Leeds
• Salary: 25,000- 30,000 DOE
• A supportive and collaborative team environment
• Exposure to a wide range of technologies
• Opportunities for training and career development

Key Responsibilities

• Provide 2nd line support for Windows, Office 365, and other core systems
• Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs)
• Support remote access tools (RDP, VPN) and disaster recovery solutions
• Monitor system alerts and respond to tickets via the helpdesk platform
• Keep users informed on issue progress and planned outages
• Escalate complex issues to 3rd line or field engineers
• Log time accurately on support tickets

What You'll Need

• Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune)
• Experience with Windows Server
• Good understanding of networking: VLANs, port forwarding, routing, switching
• Proficient in Microsoft Office apps
• Ability to troubleshoot and resolve technical issues quickly
• Excellent communication and time management skills
• Self-motivated and able to work in a fast-paced environment

If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV or Contact M:(phone number removed) T:(phone number removed)