Helpdesk Technician

FluidOne; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT support company in the United Kingdom is looking for an IT Support Specialist to assist clients by ensuring their IT systems remain operational. The ideal candidate will have a fundamental understanding of IT, experience with Windows systems, and excellent customer service skills. Benefits include a generous holiday entitlement and employee assistance programs.

Benefits

Employee Assistance programme (EAP)

Life assurance (3 x salary)

Pension contribution- 5%

Generous Holiday Entitlement

One day off for Birthday

Half price internet connectivity

Ride2Work scheme

Department incentives

Volunteer day scheme

Qualifications

• Understanding of Windows Server and Workstation products.
• Experience in networking technologies.
• Unifi / Ubiquiti knowledge is a plus.

Responsibilities

• Provide first point of contact support to clients.
• Identify, investigate, and resolve technical incidents.
• Monitor and maintain IT infrastructure.

Skills

Basic understanding of IT and IT terminology

Experience with Windows desktop operating systems

Experience in configuring wireless networks

Knowledge of Microsoft Office and Microsoft 365

Excellent telephone manner

Attention to detail

Problem-solving skills

Punctual and flexible

Job description

Company Overview

Established in 2006, FluidOne is an award-winning provider of Connected Cloud solutions with a £109m turnover at March 2024 and one of the consistently highest Net Promoter Scores (NPS) in the industry, securing 87 for January 2024. Underlying its services is FluidOne's national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 500 staff and was ranked as a 2 star accredited outstanding company to work for in the Best Companies to work for awards 2023.

FluidOne supports the needs of 2,500 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. FluidOne consults with their customers to design solutions that complement their in-house IT structures, taking complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are.

Role Overview

You'll provide a first point of contact support service to our clients ensuring that their IT infrastructure and systems remain operational; this involves you proactively identifying, investigating, and resolving technical incidents and problems, and restoring service to clients by managing incidents through to resolution. Reporting to the Helpdesk Team Leader, this role is a combination of ongoing proactive monitoring and maintenance as well as business-as-usual support.

Requirements

• A sound, basic understanding of IT and IT terminology, including Windows Server and Workstation products as well as networking technologies.
• Experience with Windows desktop operating systems, installing, configuring and administering including connecting to a Microsoft Windows Network/Domain.
• Experience in configuring wireless networks and technologies.
• Unifi / Ubiquiti would give you a headstart!
• A good understanding of the Microsoft Office suite & Microsoft 365 is essential.
• Possess a willingness to learn and co-operate as part of a team.
• Excellent telephone manner is required along with friendly customer service skills.
• Attention to detail is very important.
• A logical approach to problem solving coupled with common sense.
• Punctuality, staff must be ready to work by their allotted time and willing to be flexible with their working arrangements.

Benefits after probationary period

• Employee Assistance programme (EAP)
• Life assurance (3 x salary)
• Discount Platform
• Pension contribution- 5% company contribution
• Generous Holiday Entitlement
• One day off for Birthday
• Half price internet connectivity
• Ride2Work scheme
• Department incentives
• Volunteer day scheme