Helpdesk Technical Support Engineer - MSP Experience Required

Digital Waffle; Reading; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading Managed Service Provider is seeking a skilled Helpdesk Technical Support Engineer in Reading. The ideal candidate has MSP experience, excels in a fast-paced environment, and is adept at communicating technical issues clearly. This role involves supporting various technologies and engaging with clients directly.

Benefits

22 days holiday (increasing with tenure)

Matched company pension scheme

Bereavement leave & sick pay

Free on-site parking

Monthly team lunches & social events

Onsite facilities - pool table, football table

Company laptop provided

Career development opportunities

Qualifications

• Previous experience in an MSP environment is essential.
• Strong technical expertise in Windows Server, Active Directory, Microsoft 365, and Azure.
• Ability to troubleshoot a wide range of IT systems.

Responsibilities

• Provide client-facing technical support via phone, email, and in person.
• Troubleshoot and resolve hardware, software, and networking issues.
• Log and manage incidents through a service desk ticketing system.

Skills

Client-facing skills

Troubleshooting

Documentation

Communication

Job description

Helpdesk Technical Support Engineer - MSP Experience Required, Reading

Client:

Digital Waffle

Location:

Reading, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

97b56c57cec8

Job Views:

6

Posted:

25.06.2025

Expiry Date:

09.08.2025

Job Description:

Helpdesk Technical Support Engineer - MSP Experience Required

A leading Managed Service Provider (MSP) is seeking a skilled and client-focused Helpdesk Technical Support Engineer to join their growing team. This role is ideal for someone with experience in MSP environments who thrives in a fast-paced setting, enjoys working with a broad range of technologies, and excels in client-facing interactions.

• 22 days holiday (increasing with tenure)
• Matched company pension scheme
• Bereavement leave & sick pay
• Free on-site parking
• Monthly team lunches & social events
• Onsite facilities - pool table, football table
• Company laptop provided
• Career development opportunities - grow your technical expertise and achieve certifications

Key Responsibilities

• Provide client-facing technical support via phone, email, and in person.
• Troubleshoot and resolve hardware, software, and networking issues across a variety of platforms.
• Support and manage Windows Servers, Active Directory, DHCP, DNS, and other IT infrastructure.
• Work with Microsoft 365 (Teams, Exchange, SharePoint, Intune, AutoPilot) and Azure environments.
• Assist with virtualization platforms such as VMware ESX, vCenter, or Hyper-V.
• Implement and maintain security software, endpoint security, and remote monitoring tools.
• Log and manage incidents through a service desk ticketing system.
• Engage directly with clients, ensuring excellent communication and customer service.
• Document customer interactions and solutions to contribute to a growing knowledge base.
• Escalate complex issues and collaborate with senior engineers to ensure resolution.

What We're Looking For

• Previous experience in an MSP environment is essential
  Strong technical expertise in:
• Windows Server, Active Directory, Microsoft 365, and Azure
• Virtualization (VMware or Hyper-V)
• Security software and endpoint protection solutions
• Remote desktop tools and help desk software
• Excellent client-facing skills - ability to communicate complex IT issues clearly and professionally.
• Ability to troubleshoot a wide range of IT systems, including desktops, servers, networking hardware, and firewalls.
• Strong documentation skills and a team-oriented mindset.

Bonus Skills (Desirable but Not Required)

• Experience with Sophos, Egnyte, or Ubiquiti solutions.

If you're ready to take the next step in your IT career within a dynamic, client-facing MSP environment, we'd love to hear from you!