Helpdesk Team Manager (NIGHTS)

Arcus FM Limited.; Redditch; On-site; GBP 29,000 - 35,000; Full time

Job summary

Arcus FM Limited is seeking a Team Manager (NIGHTS) for their Redditch site to lead a team of Planners and Desk Agents. The role involves coaching the team, managing work orders, and collaborating with clients. Candidates should possess strong communication and problem-solving skills, with the ability to thrive in a fast-paced environment. A competitive salary and benefits package are offered, including bonus opportunities, training, and generous leave.

Benefits

Up to 4% bonus scheme

Group personal pension scheme (5% to 6% matched)

25 Days Annual Leave + Bank Holidays

Life Assurance

Access to training academy

Funded Training Sponsorship Scheme

Refer a Friend reward scheme

Cycle to Work Scheme

Health Cash Plan

Discounts at B&Q/Trade Point and Nuffield Fitness

Qualifications

• Strong self-motivated people manager.
• Effective communication and problem-solving skills.
• Ability to adapt to change quickly.

Responsibilities

• Leading a team of around 15 Planners and Desk Agents.
• Coaching and mentoring team members.
• Managing work orders and providing daily reports to senior management.
• Working with multi-clients and managing various projects.

Skills

Communication

Problem Solving

Performance Management

Job description

Why Join Us

We are now seeking for a Team Manager (NIGHTS) to join us on a permanent basis at our Redditch site.

What You'll Be Doing

You’ll be leading a team of around 15 Planners and Desk Agents. Coaching and mentoring them to provide front line support to our clients, from receiving, processing and scheduling reactive and planned maintenance work orders. You’ll manage the team to deliver the results from either a Planning or Desk perspective. In conjunction with your KPIs you’ll provide accurate and concise reports of work order resolution status daily to senior management.

You’ll be working with multi-clients and managing various projects at any one time. Coming from a fast-paced high-pressured background, you’ll find it second nature to understand the complexities of the business whilst building rapport with your networks across all business areas.

What We're Looking For

You'll be a strong self motivated people manager with effective communication, problem solving and performance management skills. You’ll be confident, self-motivated with a ‘can-do’ attitude. You’ll have exceptional communication skills using different styles to deliver clear messages at all levels. You’ll find it easy to adapt to change quickly and to the ever-changing priorities.

When you join us you will receive:

• Salary: upto £35,000 per annum
• Up to 4% bonus scheme, subject to achievement of targets.
• Group personal pension scheme of matched contributions between 5% and 6%.
• 25 Days Annual Leave + Bank Holidays.
• Life Assurance
• Access to state-of-the-art training academy
• Funded Training Sponsorship Scheme
• Refer a Friend reward scheme
• Cycle to Work Scheme
• Health Cash Plan
• Up to 10% off B&Q/ Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres

Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button.

Requisition ID

2025-7472