Helpdesk Team Manager

Arcus FM; Redditch; On-site; GBP 32,000; Full time

Job summary

Arcus FM seeks a Helpdesk Team Manager for its Redditch location. In this permanent role, you will lead a team to provide excellent front-line support, manage work orders, and deliver performance reports. This position requires strong communication and problem-solving skills, along with a proactive and adaptable attitude.

Benefits

Up to 4% bonus scheme

Group personal pension scheme

25 Days Annual Leave + Bank Holidays

Life Assurance

Access to training academy

Funded Training Sponsorship

Refer a Friend reward scheme

Cycle to Work Scheme

Health Cash Plan

Employee discounts

Qualifications

• Self-motivated people manager with effective communication skills.
• Able to adapt to changing priorities quickly.
• Strong coaching and mentoring abilities.

Responsibilities

• Leading a team of around 15 Planners and Desk Agents.
• Managing work orders and delivering results based on KPIs.
• Coaching the team for optimal client service.

Skills

Communication

Problem Solving

Performance Management

Job description

Arcus FM Redditch, England, United Kingdom

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Arcus FM Redditch, England, United Kingdom

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We are now seeking for a Team Manager to join us on a permanent basis at our Redditch site.

What You'll Be Doing

You’ll be leading a team of around 15 Planners and Desk Agents. Coaching and mentoring them to provide front line support to our clients, from receiving, processing and scheduling reactive and planned maintenance work orders. You’ll manage the team to deliver the results from either a Planning or Desk perspective. In conjunction with your KPIs you’ll provide accurate and concise reports of work order resolution status daily to senior management.

You’ll be working with multi-clients and managing various projects at any one time. Coming from a fast-paced high-pressured background, you’ll find it second nature to understand the complexities of the business whilst building rapport with your networks across all business areas.

What We're Looking For

You'll be a strong self motivated people manager with effective communication, problem solving and performance management skills. You’ll be confident, self-motivated with a ‘can-do’ attitude. You’ll have exceptional communication skills using different styles to deliver clear messages at all levels. You’ll find it easy to adapt to change quickly and to the ever-changing priorities.

When you join us you will receive:

• Salary: £31,839 per annum
• Up to 4% bonus scheme, subject to achievement of targets.
• Group personal pension scheme of matched contributions between 5% and 6%.
• 25 Days Annual Leave + Bank Holidays.
• Life Assurance
• Access to state-of-the-art training academy
• Funded Training Sponsorship Scheme
• Refer a Friend reward scheme
• Cycle to Work Scheme
• Health Cash Plan
• Up to 10% off B&Q/ Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres

Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Facilities Services

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