Helpdesk Team Leader

Lumina Energy; West Malling; Hybrid; GBP 33,000; Full time

Job summary

A leading energy solutions provider in England is seeking a Helpdesk Team Leader to oversee IT operations. The candidate will manage and support the IT team, ensuring service quality and alignment with ITIL standards. Strong leadership and communication skills are essential, along with a customer service focus. The role offers a competitive salary of £32,500 and additional benefits including 25 days annual leave and access to a well-being program.

Benefits

Life assurance cover (4x salary)

Pension scheme with 4% employer contribution

25 days annual leave

Retail and gym discounts

Health cash plan

Cycle to work scheme

Volunteer days

Learning and development support

Qualifications

• Demonstrable leadership skills to direct and manage incidents.
• Experience working on an IT Helpdesk is desirable but not essential.

Responsibilities

• Delegate tasks and monitor IT team's performance.
• Ensure alignment with ITIL standards and conduct IT audits.
• Implement risk control strategies to strengthen IT operations.
• Organise training sessions to upskill team members.
• Stay informed about industry trends to improve processes.
• Enforce strong information security practices.
• Provide solutions to complex IT issues.
• Prepare reports for management and stakeholders.

Skills

Team Leader capabilities

Excellent communication skills

Strong customer service experience

Multitasking abilities

Job description

Location: Hybrid/Kings Hill, Kent
Salary/package: £32,500 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week

Due to the nature of work being carried out, a BasisDBS check (provided by the Company) will be carried out, please consider this before submitting your application.

Cantium Business Solutions are looking for an enthusiastic individual to take responsibility for envisioning and setting goals within their information technology department. The successful candidate will be responsible for processing, storing, transmitting and protecting information in the organisation. Creating a vision and then inspiring other team members to jointly achieve them.

Who we are

Cantium Business Solutions is a specialist provider of IT and back-office services, helping organisations across the public and private sectors improve efficiency and focus on what they do best. As part of Commercial Services Group (CSG the UK’s largest local authority trading company, we operate with a strong public sector ethos while driving innovation and growth across our service lines.

Why this role matters

The Helpdesk Team Leader role plays a vital role in ensuring that every team member has a role to play in achieving set goals and targets. The successful candidate will be a keen team player with the ability to guide employees how to cooperate to achieve organisational goals and targets and coordinate other team members.

What you’ll be doing

• Delegate tasks and monitor the IT team's performance, providing coaching, support, and regular appraisals to drive improvement.
• Ensure all work aligns with ITIL standards and conduct regular IT audits in collaboration with Risk and Compliance.
• Lead risk assessments and implement risk control strategies to strengthen IT operations.
• Organise training and development sessions to upskill team members in new technologies and evolving methodologies.
• Stay informed about industry trends and conduct research to improve departmental processes.
• Collaborate with other departments to support overall company goals and strategy.
• Protect company data by enforcing strong information security practices.
• Provide solutions to complex IT issues or escalate appropriately across the customer base.
• Prepare reports for management and key stakeholders as needed.

What we’re looking for

• Team Leader capabilities and demonstrable leadership skills, providing direction, escalation and managing major incidents.
• Excellent communication and organisational skills.
• Strong customer service experience.
• The ability to multitask whilst leading, directing and controlling team performance.
• Experience working on an IT Helpdesk is desirable but not essential.

What you’ll get in return

• Salary of £32,500 per annum
• 25 days annual leave
• Life assurance cover (4x salary)
• Pension scheme with 4% employer contribution
• Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme
• Volunteer days and access to a comprehensive well being programme
• Tailored learning and development support with real opportunities to progress

Why CSG?

Commercial Services Group (CSG) is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions.

We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies.

CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over £77 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact.

Inclusion & Accessibility

We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.

We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.