Helpdesk Support Technician

Diverplay Ltda EPP; Northampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT service provider in Northampton is seeking a Helpdesk IT Support Technician to join their team. This role involves managing IT operations, providing first-line support, and working within defined SLA parameters. Ideal candidates will have proven experience in IT helpdesk roles, strong communication skills, and meet educational qualifications. The position offers competitive pay and excellent benefits including professional development opportunities.

Benefits

Competitive salary and bonus scheme

Paid exam completion bonus

28 days holiday (including 8 bank holidays)

Company pension scheme

Internal training and exam support

Clear progression opportunities

Qualifications

• Strong IT and communication skills with the ability to work under pressure.
• Experience in MSP environments preferred.
• Must live within commuting distance of Northampton.

Responsibilities

• Be the first point of contact for support queries within defined SLA parameters.
• Support and manage IT operations for clients.
• Monitor and maintain customer backup regimes.

Skills

Proven experience in an IT helpdesk role

Strong IT and communication skills

Proactive, team-oriented approach

Education

Minimum 5 GCSEs at Grade C/4 or above (including Maths & English)

Tools

Office 365

ESET antivirus software

Job description

Overview

Helpdesk IT Support Technician | Northampton | Competitive Pay & Great Benefits

Ashby Computer Services LLP is looking for a talented and motivated Helpdesk IT Support Technician to join our growing team in Northampton. If you’re passionate about IT, thrive in a fast-paced environment, and want to build your career with a Microsoft Accredited Managed Service Provider, we’d love to hear from you.

About Us

We’re a Microsoft Accredited MSP and Modern Workplace accredited provider, delivering outsourced IT solutions to a wide range of businesses. Known for our commitment to exceptional service and innovation, we’re experiencing strong growth and offer the perfect environment for ambitious IT professionals to thrive.

What We Offer

• Competitive salary and bonus scheme
• Paid exam completion bonus
• 28 days holiday (including 8 bank holidays)
• Company pension scheme
• Internal training and exam support
• Clear progression opportunities within the business

Why Join Us?

• Professional Development Continuous training and career growth support
• Dynamic Environment Challenging and rewarding work with varied clients
• Supportive Team Culture Work with a friendly, collaborative team
• Cutting-Edge Technology Exposure to the latest IT tools and solutions

Key Responsibilities Of The Helpdesk Support Technician

• Be the first point of contact for support queries within defined SLA parameters
• Support and manage IT operations for clients
• Monitor and maintain customer backup regimes, escalating issues as needed
• Carry out anti-virus updates, scans, and system security checks
• Assist with software configuration, computer setups, and installations
• Install and manage Office 365 solutions
• Provide first-line support for server infrastructure
• Perform remote installations of new IT equipment

What We’re Looking For

• Proven experience in an IT helpdesk role
• Experience in MSP environments (preferred)
• Strong IT and communication skills with the ability to work under pressure
• A proactive, team-oriented approach
• Minimum 5 GCSEs at Grade C/4 or above (including Maths & English)
• Own transport and a valid driving licence preferred (occasional client site visits required)
• Must live within commuting distance of Northampton

Desirable Skills (not Essential)

• VLAN setup and configuration
• Firewall administration and internet connectivity setups
• Server OS installation and Active Directory
• Ubiquiti installation and administration
• Knowledge of ESET antivirus software
• Office 365 migration techniques

What’s Next?

If this Helpdesk Support position sounds like the right opportunity for you, click APPLY to send us your CV for immediate consideration.

Candidates with experience in similar roles such as IT Support Engineer, Service Desk Technician, Helpdesk Engineer, or 2nd Line Support Engineer will also be considered.