Helpdesk Support Technician

Ashby Computers; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

An IT Solutions Provider in Northampton is seeking a Helpdesk IT Support Technician. You will be responsible for managing IT operations and providing first-line support. We're looking for candidates with proven helpdesk experience, strong communication skills, and the ability to thrive in a team environment. This position offers competitive salary, bonuses, and opportunities for professional development.

Benefits

Competitive salary and bonus scheme

Paid exam completion bonus

28 days holiday (including 8 bank holidays)

Company pension scheme

Internal training and exam support

Clear progression opportunities

Qualifications

• Proven experience in an IT helpdesk role.
• Experience in MSP environments is preferred.
• Strong IT and communication skills with the ability to work under pressure.

Responsibilities

• Be the first point of contact for support queries.
• Support and manage IT operations for clients.
• Monitor and maintain customer backup regimes.
• Carry out anti-virus updates and system security checks.
• Assist with software configuration and installations.
• Install and manage Office 365 solutions.
• Provide first-line support for server infrastructure.
• Perform remote installations of new IT equipment.

Skills

IT helpdesk experience

Communication skills

Proactive team approach

Education

Minimum 5 GCSEs at Grade C/4 or above

Job description

Helpdesk IT Support Technician

Ashby Computer Services LLP is looking for a talented and motivated Helpdesk IT Support Technician to join our growing team in Northampton. If you’re passionate about IT, thrive in a fast-paced environment, and want to build your career with a Microsoft Accredited Managed Service Provider, we’d love to hear from you.

About Us

We’re a Microsoft Accredited MSP and Modern Workplace accredited provider, delivering outsourced IT solutions to a wide range of businesses. Known for our commitment to exceptional service and innovation, we’re experiencing strong growth and offer the perfect environment for ambitious IT professionals to thrive.

What We Offer

• Competitive salary and bonus scheme
• Paid exam completion bonus
• 28 days holiday (including 8 bank holidays)
• Company pension scheme
• Internal training and exam support
• Clear progression opportunities within the business

Why Join Us

• Professional Development Continuous training and career growth support
• Dynamic Environment Challenging and rewarding work with varied clients
• Supportive Team Culture Work with a friendly, collaborative team
• Cutting-Edge Technology Exposure to the latest IT tools and solutions

Key Responsibilities of the Helpdesk Support Technician

• Be the first point of contact for support queries within defined SLA parameters
• Support and manage IT operations for clients
• Monitor and maintain customer backup regimes, escalating issues as needed
• Carry out anti-virus updates, scans, and system security checks
• Assist with software configuration, computer setups, and installations
• Install and manage Office 365 solutions
• Provide first-line support for server infrastructure
• Perform remote installations of new IT equipment

What We’re Looking For

• Proven experience in an IT helpdesk role
• Experience in MSP environments (preferred)
• Strong IT and communication skills with the ability to work under pressure
• A proactive, team-oriented approach
• Minimum 5 GCSEs at Grade C/4 or above (including Maths & English)
• Own transport and a valid driving licence preferred (occasional client site visits required)
• Must live within commuting distance of Northampton

What’s Next?

If this Helpdesk Support position sounds like the right opportunity for you, click APPLY to send us your CV for immediate consideration.

Candidates with experience in similar roles such as IT Support Engineer, Service Desk Technician, Helpdesk Engineer, or 2nd Line Support Engineer will also be considered.