Helpdesk Support Analyst

CLAAS Harvest Centre; Canterbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in farm machinery distribution seeks a support role to assist team members in resolving technology issues for operations in New Zealand and Australia. The role involves acting as a vital communication link, ensuring effective customer service, and supporting technology projects to enhance experiences for both team members and customers.

Benefits

Skill development from experts

Variety in tasks and responsibilities

Friendly team environment

Qualifications

• Experience in service desk roles.
• Familiarity with Microsoft technology.
• Exposure to mobile technology support is a plus.

Responsibilities

• Support team members across New Zealand and Australia with technology queries.
• Act as a key link between CLAAS Harvest Centre and technology teams.
• Provide prompt, effective customer service in person and remotely.

Skills

Customer Service

Problem Solving

Technology Support

Tools

Microsoft Stack

Job description

Ref: #950086

What’s the job?
Your primary role is to support team members across New Zealand and Australia to resolve technology issues and queries. Other responsibilities include;

• Acting as a key link between the CLAAS Harvest Centre and Landpower team members and the technology team.
• Providing feedback to colleagues on commonly occurring issues and playing a role in their resolution.
• Adopting a customer service attitude providing prompt effective service both in person and remotely.
• Supporting the delivery of technology projects that improve team member and customer experience.

Who are we?
Landpower and the CLAAS Harvest Centre network is the largest privately-owned farm machinery distribution network in Australasia. We sell and service machinery to farmers and their contractors from our locations throughout New Zealand and Australia.

Our Christchurch and Melbourne offices co-ordinate wholesale activities and provide support functions. As a family-owned business we recognise the importance and value of the long-term relationships that we have grown over the last 45 years with our international partners.

What’s in it for you?

• Grow your skills and experience by learning from a team of experts at the top of their game.
• Enjoy a role that includes variety and scope, you won’t be stuck dealing with mundane “emails won’t send” tickets day in day out.
• Join a good-sized team (not so small you have no support, not so big that you’re just a number) who work hard and enjoy having a laugh.

Who are you?

• You’re big on customer service and work hard to find solutions for your teammates.
• Having worked in service desk roles, you understand the basics and know your way around a Microsoft stack.
• If you’ve worked in a role that involves dealing with remote branches or offices, that’s a plus, as is exposure to mobile technology support.

We pride ourselves on being a family business, that works with family-owned suppliers and delivers to families on the farm. That purpose is supported by our values of being in it together, fronting up and to keep growing.

If that sounds like something you can get behind, click the link to apply.

Apply for the role

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