Helpdesk Support Agent – £25k – £27k

Recruitment Avenue; London, Greater London; On-site; GBP 25,000 - 27,000; Full time

Job summary

An established industry player is seeking a Helpdesk Support Agent to provide top-notch support to users across multiple locations. In this dynamic role, you will be the first point of contact for technical issues, assisting users with in-house developed software and various hardware setups. Your expertise in both PC and Mac environments will be crucial as you deliver exceptional service and collaborate with a small, dedicated team. If you thrive in fast-paced settings and enjoy solving problems, this is the perfect opportunity for you to make a significant impact.

Qualifications

• Experience supporting PC and Mac hardware is essential.
• Strong first line support experience required.

Responsibilities

• Provide phone, remote, and desktop support to users.
• Investigate and resolve technical issues effectively.

Skills

PC Support

Mac Support

First Line Support

Active Directory

Windows OS

Microsoft Office

TCP/IP Networking

Troubleshooting

Communication Skills

Teamwork

Job description

Job Title – Helpdesk Support Agent

Department/Sector – Travel

Job Location – London

Salary – £25k – £27k

Our client has a great opportunity for an experienced First Line Support Analyst / Helpdesk Engineer to join a small team in London.

In the role you will be supporting 500 users over 4 different locations throughout the UK. Being the front line support means that you will be responsible for delivering a first class service.

As a First Line Support Analyst / Helpdesk Engineer, you will be responsible for providing phone, remote and desktop support to internal users with in house developed software.

Technologies will include PC and Mac hardware, Windows Operating Systems, Active Directory, Exchange, Outlook, basic networking, and Microsoft Office.

Responsibilities:

• Investigating, reproducing and resolving issues
• Liaising with 2nd and 3rd line support staff
• Assisting Software Developers
• Creating new knowledge base articles for reuse throughout the Support Department
• On Call Rota 1 weekend a month (additional pay provided and worked from home)
• Occasional out of hours work (paid overtime)

Key Skills/Experience Needed:

• Good experience supporting PC, Laptops and Mac’s – this is essential
• Solid first line support experience over the phone, remotely as well as at the desk side
• Building/maintaining of PC, laptop and Mac hardware
• Active Directory
• Windows OS
• Microsoft Office
• TCP/IP networking
• Previous desktop support experience or service desk experience.
• Excellent understanding of Client Server technology, PC hardware, printers, scanners
• Proven troubleshooting skills in Windows, Mac and Citrix environments using Active Directory
• Knowledge of TCP/IP Networking, DHCP and DNS
• Good team-working skills
• Ability to think on your feet to find appropriate solutions
• Ability to maintain composure in a fast paced and pressured environment
• Excellent communication skills (verbal and written)