Helpdesk Supervisor – Wigan

PRS LTD; Wigan; On-site; GBP 28,000; Full time

Job summary

A leading company in Wigan is looking for a Facilities Helpdesk Supervisor to manage a busy helpdesk team. This permanent, full-time role involves overseeing operations, ensuring efficient task handling, and liaising with contractors. Ideal candidates will have strong leadership skills and experience in facilities management.

Qualifications

• Proven experience in a similar facilities helpdesk or coordination role.

Responsibilities

• Supervise day-to-day helpdesk operations.
• Support and mentor helpdesk staff.
• Monitor SLAs and produce performance reports.

Skills

Leadership

Communication

Attention to Detail

Tools

CAFM systems

MS Office

Job description

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We’re seeking an experiencedFacilities Helpdesk Supervisorto join our client in a permanent, full-time role, office based in Wigan.Salary is £28kpa based on working Monday – Friday 37.50 hours per week.You’ll lead a busy helpdesk team, ensuring efficient handling of facilities requests, work orders, and contractor coordination across a fast-paced environment.

Key Responsibilities:

• Supervise day-to-day helpdesk operations
• Support and mentor helpdesk staff
• Prioritise and allocate incoming tasks effectively
• Liaise with facilities teams and contractors to ensure timely resolutions
• Monitor SLAs and produce performance reports

Requirements:

• Proven experience in a similar facilities helpdesk or coordination role
• Strong leadership and communication skills
• Proficient in CAFM systems and MS Office
• Ability to manage a high workload with attention to detail

If you’re highly organised, proactive, and ready to lead a team that keeps facilities running smoothly — we’d love to hear from you.
Apply nowto join a supportive, professional environment with great long-term prospects.

If you are interested then please click the APPLY button now
PRS are a leading specialist recruitment and search & selection consultancy within the Building Services, FM and Support Sectors.
Please note if you have not heard from us within 5 days, then your application has not been successful.
PRS is an equal opportunities employer
Karen Chatfield

To Apply for this Job Click Here