Helpdesk Planner/Scheduler

Novus Property Solutions; Basingstoke; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading property maintenance firm based in Basingstoke is seeking a Helpdesk Planner/Scheduler. This role involves planning and scheduling responsive repairs for social housing contracts, ensuring efficient call management, and meeting contractual commitments. The ideal candidate will have strong communication skills, proficiency in IT, and experience in scheduling. This office-based role offers a competitive salary and benefits including a pension scheme, healthcare discounts, and generous holiday options.

Benefits

Attractive salary & benefits

27 days holidays and bank holidays

Pension scheme up to 7.5%

Discounted healthcare scheme

Paid volunteering day annually

Qualifications

• Experience in verbal and written communication.
• Ability to proficiently use IT systems.
• Organizational skills and meeting deadlines.

Responsibilities

• Provide Helpdesk support service using IT systems.
• Handle telephone inquiries and liaise with clients.
• Schedule work and monitor job completion.

Skills

Communication skills

Planning and scheduling

IT proficiency

Organizational skills

Job description

Overview

Helpdesk Planner/Scheduler

Based: Basingstoke RG24 8NA this is an office based role - typically working Monday to Friday, 37.5 hours between 8.00am – 5.00pm

Great opportunity at Novus! Join us we expand our team due to new contract win.

Role purpose

Our Helpdesk Planners will play a crucial part in planning our responsive repairs calls for Tenanted Social Housing contracts and sit in the core and heart of our Reactive maintenance team. Through great communication and efficient planning and scheduling we can ensure that the contractual commitments for each contract are met and targets are completed in a timely manner.

What’s in it for you?

• Attractive salary & benefits to suit you
• 27 Days Hols & BH – option to buy or sell holidays
• Company pension scheme – up to 7.5%
• Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card
• A day paid volunteering per year, length of service awards, and many more

Responsibilities

• Using the latest company IT systems to provide a Helpdesk support service, inputting orders onto Company database, updating the Impact system with relevant notes
• Dealing with telephone enquiries in a timely manner and liaise with Clients, Managers and Operatives alike
• Keep a diary of requested/allocated work and monitor an active dashboard and interactive planner, whilst also checking jobs are carried out correctly and timely
• Schedule all work onto PDAs or to Sub contractors using the correct job lengths and within specified timescales
• Logging and following up of emergency call out orders
• Chase orders that are awaiting materials with the Novus Team and rescheduling of follow-on orders ensuring to update the client
• Monitor/acknowledge/reschedule rejected works from subcontractor
• Applying for work extension with the client
• Liaising with Contracts Manager regarding orders nearing completion target
• Monitoring orders to ensure completion within specified target
• Deal with internal and external communications and record/report information as necessary
• Ensure all contract data, documentation and reports are accurate and produced on time

About you

As a Helpdesk Planner experience in communication both verbal and written are key along with confident planning/scheduling skills. It is imperative we schedule our operatives in the most resourceful way to meet our KPI’s. Your ability to be proficient in IT is essential to fulfil and develop the role. Your organisational skills and the ability to meet deadlines will play a key part in the role. The role will require a DBS check to be completed.

About us

Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 19 locations across Great Britain, providing a combination of local knowledge and national strength. We are a social and environmentally responsible family-owned business with a rich 127-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients.

At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons, that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply to the role even if you do not meet all the criteria or hold all the qualifications. You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.