Helpdesk Planner

CBW Ltd; Glasgow; On-site; GBP 27,000; Full time

Job summary

CBW Ltd recherche un Helpdesk Administrator pour soutenir les opérations de gestion des installations à Glasgow. Ce rôle implique de recevoir et de gérer des appels, de fournir un soutien administratif et de collaborer étroitement avec les gestionnaires. Avec des horaires de travail réguliers et des possibilités d'avancement, cette position est idéale pour une personne ambitieuse souhaitant évoluer dans le secteur.

Benefits

25 jours de congé et 8 jours fériés

Possibilité de progression de carrière

Qualifications

• Expérience en aide à la gestion des installations requise.
• Compétences en administration générale nécessaires.
• Connaissance des systèmes CAFM souhaitée.

Responsibilities

• Gestion des appels et soutien à la fonction des installations.
• Maintenance de la boîte de réception du Helpdesk.
• Organisation du travail quotidien pour s'assurer que toutes les tâches clés sont remplies.

Skills

Help Desk Experience

FM Environment Experience

General Administration

CAFM Knowledge

Job description

Job Description

Helpdesk Administrator - Facilities Company - Glasgow - £27k per annum

CBW is currently recruiting for a Helpdesk Administrator looking to take on the next challenge in Facilities Management. One of our key clients is looking for a hardworking, ambitious individual to work in a team.

Details

Monday to Friday

9:00am to 17:00pm

Office based

Key Responsibilities

Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.

Check and maintain FM Helpdesk Inbox

Schedule reactive and help desk call outs.

Open and close jobs

To review jobs received during the working day and allocate accordingly to Engineers.

Support the Office & Contract Managers in the administration & delivery of departmental objectives

Attending to queries should they arise

General administration support

Chasing and liaison daily

Raising Corrective maintenance tasks following on from PPM completed tasks

Organisation of day-to-day work to ensure that all key tasks are fulfilled

Requirements

Help Desk Experience

Experience in FM environment

General Administration

CAFM knowledge

Salary & Benefits

• Up to £27,000
• 25 days holiday and 8 bank holidays
• Career progression