Helpdesk Planner

CBW Staffing Solutions Limited; Glasgow; On-site; GBP 22,000 - 27,000; Full time

Job summary

A staffing solutions company in Glasgow is seeking an experienced Helpdesk Administrator to support their Facilities Management team. The role involves managing phone calls, maintaining the FM Helpdesk Inbox, and providing administrative support. Candidates should have prior help desk experience and familiarity with CAFM systems. The position offers a salary of up to £27,000 and benefits including holiday and career progression.

Benefits

25 days holiday

8 bank holidays

Career progression

Qualifications

• Prior experience in a help desk environment is essential.
• Experience within a Facilities Management setting preferred.
• Competency in general administration tasks.

Responsibilities

• Manage phone calls in support of the facilities function.
• Check and maintain the FM Helpdesk Inbox.
• Schedule reactive and help desk call outs.
• Allocate jobs to Engineers based on daily reviews.
• Provide administrative support to Office & Contract Managers.
• Organize daily tasks to ensure key activities are fulfilled.

Skills

Help Desk Experience

Experience in FM environment

General Administration

CAFM knowledge

Job description

Helpdesk Administrator - Facilities Company - Glasgow - £27k per annum

CBW is currently recruiting for a Helpdesk Administrator looking to take on the next challenge in Facilities Management. One of our key clients is looking for a hardworking, ambitious individual to work in a team.

Details:

Monday to Friday
9:00am to 17:00pm
Office based

Key Responsibilities:

Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
Check and maintain FM Helpdesk Inbox
Schedule reactive and help desk call outs.
Open and close jobs
To review jobs received during the working day and allocate accordingly to Engineers.
Support the Office & Contract Managers in the administration & delivery of departmental objectives
Attending to queries should they arise
General administration support
Chasing and liaison daily
Raising Corrective maintenance tasks following on from PPM completed tasks
Organisation of day-to-day work to ensure that all key tasks are fulfilled

Requirements:
Help Desk Experience
Experience in FM environment
General Administration
CAFM knowledge



Salary & Benefits

- Up to £27,000
- 25 days holiday and 8 bank holidays
- Career progression