Helpdesk Planner

CBW Staffing Solutions; Glasgow; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading facilities management company is seeking a Helpdesk Administrator based in Glasgow to oversee phone communications, job allocation, and administrative tasks. The role requires help desk experience and knowledge of CAFM systems, offering a competitive salary and opportunities for career progression.

Benefits

25 days holiday and 8 bank holidays

Career progression

Qualifications

• Experience in a Help Desk role.
• Knowledge of CAFM systems.
• Background in Facility Management (FM) environments.

Responsibilities

• Receive and manage phone calls for the facilities function.
• Schedule help desk call outs and maintain the FM Helpdesk Inbox.
• Assist in general administration support and task organization.

Skills

Help Desk Experience

General Administration

CAFM knowledge

Job description

Helpdesk Administrator - Facilities Company - Glasgow - 27k per annum

CBW is currently recruiting for a Helpdesk Administrator looking to take on the next challenge in Facilities Management. One of our key clients is looking for a hardworking, ambitious individual to work in a team.

Details:

Monday to Friday
9:00am to 17:00pm
Office based

Key Responsibilities:

Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
Check and maintain FM Helpdesk Inbox
Schedule reactive and help desk call outs.
Open and close jobs
To review jobs received during the working day and allocate accordingly to Engineers.
Support the Office & Contract Managers in the administration & delivery of departmental objectives
Attending to queries should they arise
General administration support
Chasing and liaison daily
Raising Corrective maintenance tasks following on from PPM completed tasks
Organisation of day-to-day work to ensure that all key tasks are fulfilled

Requirements:
Help Desk Experience
Experience in FM environment
General Administration
CAFM knowledge

Salary & Benefits

• Up to 27,000
• 25 days holiday and 8 bank holidays
• Career progression