Helpdesk Planner

ZipRecruiter; Glasgow; On-site; GBP 27,000; Full time

Job summary

A prominent facilities company seeks a Helpdesk Administrator in Glasgow to manage tasks within a professional environment. The role demands excellent help desk experience and a proactive approach to administration, providing key support to office and contract managers while ensuring efficient operations.

Benefits

25 days holiday and 8 bank holidays

Career progression

Qualifications

• Experience in a Help Desk role.
• Familiarity with the FM environment.
• Strong administrative skills.

Responsibilities

• Manage phone calls in support of facilities functions.
• Schedule reactive and help desk call outs.
• Provide general administration support.

Skills

Help Desk Experience

FM Environment Experience

General Administration

CAFM Knowledge

Job description

Job DescriptionHelpdesk Administrator - Facilities Company - Glasgow - £27k per annum

CBW is currently recruiting for a Helpdesk Administrator looking to take on the next challenge in Facilities Management. One of our key clients is looking for a hardworking, ambitious individual to work in a team.

Details:

Monday to Friday
9:00am to 17:00pm
Office based

Key Responsibilities:

Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.
Check and maintain FM Helpdesk Inbox
Schedule reactive and help desk call outs.
Open and close jobs
To review jobs received during the working day and allocate accordingly to Engineers.
Support the Office & Contract Managers in the administration & delivery of departmental objectives
Attending to queries should they arise
General administration support
Chasing and liaisondaily
Raising Corrective maintenance tasks following on from PPM completed tasks
Organisation of day-to-day work to ensure that all key tasks are fulfilled

Requirements:
Help Desk Experience
Experience in FM environment
General Administration
CAFM knowledge



Salary & Benefits

• Up to £27,000




• 25 days holiday and 8 bank holidays




• Career progression