Helpdesk Operator – Oxord

PRS LTD; Oxford; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Helpdesk Operator to join their dynamic team in a busy hospital environment. This full-time role involves managing calls and requests from hospital staff, ensuring efficient communication and support across departments. Ideal candidates will possess strong customer service skills, attention to detail, and the ability to work under pressure. Join a dedicated team and play a vital role in maintaining smooth operations in a healthcare setting. If you thrive in a fast-paced environment and enjoy helping others, this opportunity is perfect for you.

Qualifications

• Experience in a call centre or customer-focused role.
• Strong communication skills and attention to detail.

Responsibilities

• Answer phone calls and emails promptly.
• Log service requests accurately and follow up on progress.
• Provide clear information to callers.

Skills

Customer service experience

Attention to detail

Communication skills

Multitasking

Flexibility

Job description

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Helpdesk Operator – Full Time Location: Oxford (Hospital Setting)

Enhanced DBS required

Hours: 40 hours per week (5 x 8-hour shifts)

Pay: £12.21 per hour | £15.00 per hour for evenings, weekends & bank holidays

Are you organised, calm under pressure, and great with people? We’re looking for a Helpdesk Operator to join our team, working in a busy hospital environment in Oxford. You’ll play a key role in keeping everything running smoothly by handling calls and requests from hospital staff and ensuring they get to the right team quickly.

What You’ll Do:

• Answer phone calls and emails promptly (within agreed timeframes)
• Log all service requests accurately using our system
• Pass requests to the correct department and follow up on their progress
• Keep staff updated on the status of their requests
• Work closely with different teams including Housekeeping, Porters, and Maintenance
• Provide clear and accurate information to callers
• Support the team with general admin tasks
• Refer any issues you can’t resolve to the right contact

What We’re Looking For:

• Previous experience in a call centre or similar customer-focused role
• Great attention to detail and accurate record keeping
• Friendly, calm, and professional communication skills
• Comfortable working under pressure and multitasking
• Flexible approach to working hours – we operate 24/7/365
• Confident with both spoken and written English

This is a full-time role (minimum 40 hours per week) and includes working some evenings, weekends, and bank holidays.
Yazmin Cole

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