Helpdesk Operator – Oxford

PRS LTD; Oxford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Helpdesk Operator to join their team in a busy hospital environment in Oxford. The role involves managing calls and requests from hospital staff, ensuring efficient communication and support within the facility, with a focus on professional and friendly service.

Qualifications

• Previous experience in a call centre or similar customer-focused role.
• Comfortable working under pressure and multitasking.
• Friendly, calm, and professional communication skills.

Responsibilities

• Answer phone calls and emails promptly within agreed timeframes.
• Log all service requests accurately using our system.
• Pass requests to the correct department and follow up on their progress.

Skills

Attention to detail

Communication

Multitasking

Job description

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Helpdesk Operator – Full Time Location: Oxford (Hospital Setting)

Enhanced DBS required

Hours: 40 hours per week (5 x 8-hour shifts)

Pay: £12.21 per hour | £15.00 per hour for evenings, weekends & bank holidays

Are you organised, calm under pressure, and great with people? We’re looking for a Helpdesk Operator to join our team, working in a busy hospital environment in Oxford. You’ll play a key role in keeping everything running smoothly by handling calls and requests from hospital staff and ensuring they get to the right team quickly.

What You’ll Do:

• Answer phone calls and emails promptly (within agreed timeframes)
• Log all service requests accurately using our system
• Pass requests to the correct department and follow up on their progress
• Keep staff updated on the status of their requests
• Work closely with different teams including Housekeeping, Porters, and Maintenance
• Provide clear and accurate information to callers
• Support the team with general admin tasks
• Refer any issues you can’t resolve to the right contact

What We’re Looking For:

• Previous experience in a call centre or similar customer-focused role
• Great attention to detail and accurate record keeping
• Friendly, calm, and professional communication skills
• Comfortable working under pressure and multitasking
• Flexible approach to working hours – we operate 24/7/365
• Confident with both spoken and written English

This is a full-time role (minimum 40 hours per week) and includes working some evenings, weekends, and bank holidays.
Yazmin Cole

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