Helpdesk Operator

Pinnacle Group; Tendring, Essex; On-site; GBP 24,000 - 32,000; Full time

Job summary

An established industry player is seeking a motivated Helpdesk Operator/Administrator to join their Facilities Management team. In this full-time role, you will be responsible for managing office processes, including data input, report creation, and assisting the Contract Manager. Your skills in time management and proficiency in Excel, Word, and PowerPoint will be essential in ensuring smooth operations. Join a people-first organization that values diversity and offers a supportive environment for personal and professional growth. This position provides an opportunity to contribute to the management of facilities for schools in the Clacton area, making a positive impact in the community.

Benefits

Maternity/Paternity Packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Qualifications

• Experience in managing office processes and administration.
• Good communication skills for dealing with enquiries and complaints.

Responsibilities

• Manage Help Desk duties, including logging calls and reporting.
• Handle finance management and invoice processing.

Skills

Time Management

Spoken English

Written English

Excel

Word

PowerPoint

CAFM Systems

Facilities Management

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Pinnacle Group are looking for a motivated and experienced Helpdesk Operator/Administrator to work out of our office in Thorpe-le-Soken, Clacton. You will be joining our Facilities Management team who oversee the facilities management of schools across the Clacton area.

You will be responsible for managing the processes and administration of the FM office, including managing the input of data, creating reports, finance management and generally assisting the Contract manager in the administration of the contract.

This is a full time, 8.30am to 5pm, Monday to Friday position.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We're a people-first organisation with a value driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We're Looking For

We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities will include:

• Help Desk duties, including answering the phone, logging calls, reporting to site teams & sure jobs are closed within the KPI's.
• Management of Finance and invoices, including updating the tracker, recharges, correctly coding invoices and proper filing of all relevant documents.
• To answer general correspondence and to produce documentation, i.e. letters, policies, schemes of work etc, using appropriate available technology.
• To produce a database of standard letters files to ensure school wide consistency.
• Dealing with general enquiries and complaints from school staff, stakeholders etc.
• Logging and liaising with third party requests for booking school facilities.
• Producing performance monitoring data from the Help Desk.
• Assisting the Compliance Manager in producing reports, monitoring data, implementing QA procedures etc

Key requirements:

• Good time management skills.
• Good level of spoken and written English.
• Conversant in Excel, Word and PowerPoint.
• Experience using CAFM systems.
• Facilities management experience would be advantageous.

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds - particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme