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Helpdesk Operator
TN United Kingdom
Oxford
On-site
GBP 40,000 - 60,000
Full time
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Job summary
An established industry player is seeking Helpdesk Operatives to enhance their dynamic team in Headington. This role involves delivering exceptional customer service, resolving issues swiftly, and maintaining a calm demeanor under pressure. The ideal candidate will possess strong communication and problem-solving skills, alongside a solid foundation in IT and customer service software. Flexibility to cover various shifts is essential in this 24/7 environment. Join a vibrant team dedicated to providing top-notch support and make a difference in customer experiences.
Qualifications
- Minimum of 1 year's customer service experience is required.
- IT literate with a good knowledge of Microsoft Office.
Responsibilities
- Provide excellent customer service to customers.
- Effectively communicate with customers to quickly resolve issues.
- Utilize customer service software to troubleshoot problems.
Skills
Tools
Job description
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Manpower is looking for Helpdesk Operatives to join our clients growing team in Headington. The successful candidate will be an effective communicator with excellent problem-solving skills and the ability to manage multiple tasks. A customer-focused approach is essential, along with the ability to remain calm under pressure and provide quick resolutions to customer issues. The ideal candidate must have a minimum of 1 year's customer service experience, be IT literate and have experience of using customer service software. A good working knowledge of Microsoft Office is also required.
Details:
- Shift pattern: the helpdesk is open 24/7 - days / nights / weekends shift available, desirable for you to be able to do cover all shifts.
- Payrate: £12.21 per hour
- Length of assignment : Temp on going.
Responsibilities:
- Provide excellent customer service to customers
- Effectively communicate with customers to quickly resolve customer issues.
- Remain calm under pressure.
- Maintain a customer-focused approach.
- Utilize customer service software.
- Possess a working knowledge of Microsoft Office.
- Troubleshoot and solve customer problems.
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