Helpdesk Operative DAYS

CMS - Recruitment; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A facilities management company in East London is seeking a Helpdesk Operative to join their team. This ongoing contract role involves handling inbound and outbound calls, logging requests, and preparing reports. The ideal candidate will have strong communication skills and experience in scheduling or administration. A pay rate of up to £12.00 per hour is offered, along with a 4 on 4 off shift pattern. Candidates must provide proof of the right to work in the UK.

Qualifications

• Strong communication skills for handling calls and emails.
• Ability to manage multiple tasks efficiently.
• Experience in a scheduling or administrative role.

Responsibilities

• Handle inbound and outbound calls.
• Log jobs and allocate work to engineers.
• Manage the completion process of tasks.
• Prepare and distribute reports.

Skills

Handling inbound and outbound calls

Logging requests

Prioritizing urgent jobs

Cross-checking assignments

Tools

Plannon scheduling workbench

Job description

Job Title

Helpdesk Operative DAYS

Location

East London

Contract Type

Ongoing Contract

Shift Pattern

4 on 4 off

Pay

Up to £12.00 per hour

Our client is a large facilities management company currently working on a high-profile contract. They are looking to appoint a helpdesk scheduler to join their team.

Day to day duties for the Helpdesk scheduler will include:

• Handling inbound and outbound calls
• Action emails that have been sent out of hours
• Check allocations for engineers – day and night works, ensuring all supplies are in order
• Logging requests
• Cross check all assignments, to ensure all rejections are covered
• Respond to all suppliers/client/contractors emails and file accordingly
• Chase up outstanding reports from engineers, clients and
• Working on Plannon scheduling workbench
• Working towards SLAs
• Prioritizing urgent jobs
• Running of status reports
• Chasing up of parts from suppliers
• Preparing and distributing reports.
• Provide service to internal and external clients.
• Logging jobs and allocating work to engineers
• Prioritising work as appropriate and efficiently
• Manage the completion process once works are carried out
• Ensure compliance and procedures are followed as directed
• Other ad hoc administrative duties as required

For this role, you must have evidence of the right to work in the UK. CMS do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.