Helpdesk Operative

Career Choices Dewis Gyrfa Ltd; Manchester; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Mental health resources

Employee Assistance Programme

Discounts on high street brands

Cycle to Work scheme

Uniform provided

Job summary

Sodexo is hiring a Helpdesk Operative in Manchester at Manchester Central Hospital. You will be the first contact for Estates and Facilities helpdesk requests, handling calls and emails, logging work orders, and ensuring timely responses and service delivery.

The role emphasizes strong communication, patient care support, and teamwork. The position is 37.5 hours per week, Monday to Friday, with salary £13.17–£14.05 per hour depending on experience.

Qualifications

• Experience in a customer focused environment, preferably within healthcare.
• Strong communication skills in handling calls and emails.
• Ability to work efficiently under pressure in a busy setting.

Responsibilities

• Act as the first point of contact for Estates and Facilities Helpdesk enquiries via calls and emails.
• Log and assign work orders in line with SLAs/KPIs, monitoring real-time status.
• Coordinate with internal teams to ensure timely responses and service delivery.
• Handle complaints professionally and document interactions for reference.
• Support administrative duties including filing and guiding new team members.

Skills

Strong communication skills

Customer focus

Healthcare experience

Under pressure

Job description

Helpdesk Operative £13.17 to £14.05, Dependant on Experience
37.5 Hours Per Week Monday to Friday Location is Manchester Central Hospital, Oxford Road, Manchester, M13 9WL Check your local transport links here: Plan Your Journey | Traveline the destination you should input is M13 9WL Please take the time to read the attached job description Join our dynamic team at Manchester Central Hospital as a Helpdesk Operative, where your exceptional communication skills and proactive approach will play a vital role in delivering seamless Estates and Facilities support across one of the UK’s leading healthcare institutions.

As the first point of contact for all service requests, you will thrive in a fast paced environment, demonstrating professionalism, efficiency, and a commitment to excellent customer service.

This is an exciting opportunity for a dedicated individual with a background in customer focused roles, ideally within healthcare or facilities management, to make a meaningful difference in a prestigious setting.

If you are motivated by working in a collaborative team, possess strong organisational skills, and are eager to contribute to a high standard service that supports patient care and operational excellence, we want to hear from you.

What you’ll do: Act as the first point of contact for all Estates AND Facilities Helpdesk enquiries via calls and emails Respond promptly to requests, accurately logging and assigning work orders in line with SLAs and KPIs Monitor and update task records to reflect real time status and completion of requests Liaise with internal teams to coordinate timely responses and ensure efficient service delivery Handle customer complaints professionally, escalating issues when necessary and maintaining documentation Support administrative duties such as filing, record keeping, and guiding new team members Maintain a professional appearance and adhere to company policies, including uniform and ID badge requirements Flexibility to work in different areas, assist with cover during leave or sickness, and perform additional duties as directed What you bring: Strong communication skills to effectively interact with customers, colleagues, and patients Experience working in a customer focused environment, preferably within healthcare Ability to work efficiently under pressure in a busy and dynamic setting.

Good understanding of health and safety, manual handling, and infection control practices Professional attitude with high standards of personal hygiene, confidentiality, and behaviour Ability to work as part of a team, demonstrate flexibility, and respond constructively to unpredictable situations What we offer: Working at Sodexo isn’t just a job

• it’s a chance to make a difference every day.

You'll be part of a supportive team, act with purpose, and thrive in a role where your work matters.

We also offer a range of benefits to support you and your loved ones: Mental health and wellbeing resources Employee Assistance Programme (including financial/legal advice and personal support) Free health and wellbeing app with 24/7 virtual GP access Discounts on high street brands for you and your family Salary finance tools and financial wellbeing resources Retirement savings plan and life insurance Full training and protective uniform provided.

Opportunities to gain experience through learning and development.

Cycle to Work scheme and volunteering opportunities.

Flexible working and a dynamic team environment Competitive pay

Ready to be part of something greater?

We may close this advert early if we receive a high number of applications

• so don’t wait!

About Sodexo At Sodexo, our purpose is to create a better every day for everyone to build a better life for all.

As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of Onsite Food and FM Services, Benefits and Rewards Services and Personal and Home Services.

We are committed tobeingan inclusive employer.

We are a forces friendly employer.

We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.

We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents and Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer.

We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Clickhereto read more about what we do to promote an inclusive culture.

Sodexo Disability, Ability network, So Together, Generations and Origins.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).