Helpdesk Operative

Swish Source; Liverpool; On-site; GBP 10,000 - 40,000; Full time

Job summary

An exciting opportunity awaits as a Helpdesk Operative in Speke, where you will play a crucial role in managing cleaning requests and ensuring efficient task completion. This ongoing temporary position offers a dynamic work environment, requiring strong communication skills and proficiency in Microsoft Office. You will be the primary point of contact for maintenance issues and will coordinate cleaning tasks across various facilities. If you thrive in a fast-paced setting and have a knack for organization, this role is perfect for you!

Qualifications

• Proficient in Microsoft Office, especially Excel for data management.
• Strong verbal and written communication skills for effective interaction.

Responsibilities

• Act as the primary contact for maintenance and cleaning issues.
• Schedule and prioritize cleaning tasks for optimal operations.

Skills

Computer Literacy

Communication Skills

Microsoft Office (Excel)

Task Prioritization

Customer Service Experience

Tools

Microsoft Office

Job description

Helpdesk Operative

Location: Speke

Pay: £12.65 per hour

Hours: Monday to Friday, 6am to 2pm (Moving to 2pm-10pm in June/July)

Contract: Ongoing Temporary Position

We are excited to offer an opportunity to join our client's team in Speke as a Helpdesk Administrator on an ongoing temporary basis. In this role, you will be responsible for managing requests for cleaning tasks across various areas of the client site. Your role will be essential in ensuring these tasks are completed efficiently and on time.

Key Responsibilities

1. Act as the primary point of contact for all maintenance and cleaning-related issues.
2. Respond promptly to calls and emails from managers requesting cleaning tasks.
3. Take details of cleaning requirements and input them into the system, scheduling them appropriately.
4. Communicate job completion times and advise managers accordingly.
5. Schedule and prioritize routine maintenance and cleaning tasks across JLR facilities to ensure optimal operations.
6. Ensure cleaning staff are briefed on tasks and that all requirements are met to the highest standards.

Skills Required

• Comfortable using computers and navigating various software systems.
• Confident in answering and making calls, with a professional and approachable demeanor.
• Proficient in Microsoft Office, particularly Excel, for data management and reporting.
• Ability to learn new software and systems quickly, adapting to new tools as required.
• Strong verbal and written communication skills to interact effectively with a variety of stakeholders.
• Capable of planning and prioritizing tasks efficiently to meet deadlines.
• Able to work independently with minimal supervision after training, demonstrating initiative and accountability.
• Previous experience in customer service is beneficial, as the role involves interacting with various internal and external stakeholders and being the primary voice of the Helpdesk.

If you meet the above criteria and are interested in this position, please apply online today!