Helpdesk Operative

Sodexo; Hereford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in Health and Wellbeing services is seeking a Helpdesk Operative to join their team at Hereford County Hospital. The role involves managing internal requests effectively and ensuring service excellence through attention to detail. This opportunity enables you to contribute meaningfully while enjoying various employee benefits and career development resources.

Benefits

Unlimited access to online mental health support

Employee Assistance Programme

Free health and wellbeing app

Sodexo Discounts Scheme

Money Insights via Salary Finance

Sodexo Retirement Plan membership

Death-in-Service benefit

Career growth opportunities

Cycle to Work Scheme

Flexible work environment

Full training and protective uniform

Qualifications

• Articulate communicator able to maintain effective working relationships.
• Confident in using IT systems.
• Detail-oriented and committed to service excellence.

Responsibilities

• Manage internal service requests and maintain records of service activities.
• Respond to emergency alerts and allocate tasks.
• Prepare performance reports and support team operations.

Skills

Communication

IT Proficiency

Attention to Detail

Adaptability

Tools

Excel

Job description

As a Helpdesk Operative at Hereford County Hospital, you’ll be the first point of contact for internal requests, delivering a professional and efficient service. You’ll manage calls by prioritising, allocating, and monitoring resources to meet contractual and governance standards. Your polite and organised approach ensures all calls are handled within KPIs and business requirements, supporting smooth daily operations. Join us and be part of a team that makes a real difference.

What You'll Do:

1. Answer internal calls professionally and courteously, using the correct salutation.
2. Accurately record all service requests in the management system and monitor tasks to completion, escalating breaches as needed.
3. Respond promptly to emergency alerts, following procedures for resource allocation and data input.
4. Allocate tasks according to individual training and competence, adhering to established procedures.
5. Maintain accurate records of service activities and adhere to helpdesk policies and procedures.
6. Prepare monthly and ad hoc performance reports as required.
7. Liaise effectively with Sodexo Operational Teams to ensure client and internal requests are fulfilled.
8. Operate the switchboard and associated systems, including paging and bleep systems.
9. Support and cover other clerical staff duties, assisting with Switchboard support as needed.
10. Participate in meetings, training, and Sodexo initiatives, maintaining strong communication and teamwork.

What You Bring:

1. Articulate and confident communicator, able to develop and maintain effective working relationships.
2. Confident and proficient in the use of IT systems.
3. Attention to detail, committed to continuous improvement and service excellence.
4. Flexible and adaptable to the changing needs of the business.
5. Good understanding of Excel.

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards, and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems including legal and financial advice, support with work-related issues, or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan.
• A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo.
• Opportunities for career growth and development through various learning tools.
• Cycle to Work Scheme to promote environmental responsibility and fitness.
• Volunteering Opportunities to support community causes.
• Flexible and dynamic work environment.
• Competitive compensation.
• Full training and protective uniform supplied.

Ready to be part of something greater? Apply today! Career progression for the caring profession.

Sodexo reserves the right to close this advertisement early if we receive a high volume of applications.

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our services including On-Site Food and FM Services, Benefits & Rewards Services, and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces-friendly employer and welcome applications from people of diverse backgrounds and experiences. We encourage our employees to engage with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability Network, So Together, Generations, and Origins.

We’re a Disability Confident Leader employer, committed to changing attitudes towards disability and ensuring disabled people have the opportunity to fulfill their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum criteria.

Click here to learn more about our inclusive culture.