Helpdesk Lead

CBRE Group, Inc.; Leeds; On-site; GBP 26,000 - 36,000; Full time

Job summary

CBRE Group, Inc. is seeking a Contract Support Associate to deliver outstanding customer service and administrative support to a large Business Unit, Facility, or Account.

You will help ensure contractual obligations are fulfilled and drive efficient operations. The role requires handling client inquiries, managing contract scope, onboarding vendors, coordinating invoices and purchasing, and contributing to monthly contract and financial reporting.

Qualifications

• High School Diploma or GED with 3–4 years of job-related experience.
• Strong understanding of processes, procedures, systems, and concepts within own job function.
• Ability to evaluate and communicate unusual and/or complex content clearly.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).
• Organisational and numerical analysis skills.

Responsibilities

• Respond to client inquiries and ensure timely, quality service and follow-up.
• Understand contract scope and ensure work is carried out accordingly.
• Be a financial and operational systems champion; identify cost-saving opportunities.
• Coordinate and onboard vendors for reactive and planned works; manage sub-contractor paperwork.
• Review invoices; ensure correct cost centre coding; coordinate billing, quotations and purchase orders.
• Review and approve maintenance invoices and projects per contracted agreements.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in Health & Safety compliance; maintain QHSE documentation.
• Gather and analyse data to identify and solve complex problems; propose improvements.

Skills

Organisational skills

Advanced math

Communicating complex content

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do:

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Be a financial and operational systems champion. Suggest efforts to put in place cost‑saving opportunities to maximize customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works and manage sub‑contractor paperwork.
• Review processed invoices and ensure accurate cost centre coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyse data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You’ll Need:

• High School Diploma or GED with 3‑4 years of job‑related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In‑depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organisational skills with an advanced inquisitive mindset.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.