Helpdesk/Field Service Engineer

Field Service Engineer / Helpdesk Support - MSP Experience Required

Location: Bridgewater

Job Type: Full-Time

Salary: Competitive, based on experience

We are looking for a Field Service Engineer / Helpdesk Support professional with Managed Service Provider (MSP) experience to join our growing team. This role involves both remote and on-site support, ensuring that clients receive expert assistance with their IT systems.

Key Responsibilities

1. Provide remote and on-site IT support to clients, resolving technical issues efficiently
2. Diagnose and troubleshoot hardware, software, and networking problems
3. Install, configure, and maintain IT infrastructure, including servers, desktops, and network equipment
4. Manage user accounts, email, and access permissions in Microsoft 365 and Active Directory
5. Deliver outstanding customer service and ensure high levels of client satisfaction
6. Document all support requests, troubleshooting steps, and resolutions in the helpdesk system
7. Assist with IT project deployments, migrations, and upgrades
8. Work closely with internal teams to escalate and resolve complex technical issues

What We're Looking For

1. Experience working at an MSP is essential
2. Previous experience as a Field Service Engineer handling client site visits
3. Strong knowledge of Microsoft 365, Windows Server, and Active Directory
4. Familiarity with networking concepts (firewalls, VPNs, switches, routers)
5. Ability to work independently and manage multiple client requests
6. Excellent problem-solving and communication skills
7. Strong customer service mindset with a proactive approach

What We Offer

1. A dynamic and fast-paced work environment
2. Opportunities for professional growth and certifications
3. Competitive salary and benefits package
4. Exposure to a wide range of IT environments and technologies

Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies.

People. Technology. Connected.

Connexa Technology is acting as an Employment Agency in relation to this vacancy.