Helpdesk & Facilities Support Officer

VanRath; Belfast; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

A respected organization in Belfast is seeking a Helpdesk & Facilities Support Officer to manage facilities and maintenance queries. This role offers a competitive salary of £26,000 - £30,500 and hybrid working. Ideal candidates will have experience in a helpdesk role and strong communication skills. Join a collaborative team with outstanding employee benefits from day one.

Benefits

Competitive salary

Hybrid working

On-site parking

Excellent benefits package

Qualifications

• Minimum 2 years' experience in a helpdesk or facilities coordination role.
• Confident in communicating with contractors and suppliers.
• Comfortable juggling multiple tasks in a busy environment.

Responsibilities

• Be the first point of contact for facilities-related queries.
• Run an efficient helpdesk function.
• Coordinate reactive and planned works.

Skills

Helpdesk coordination

Communication with contractors

Multi-tasking

IT literacy

Education

Recognised qualification in business administration

Tools

MS Office

Job description

VANRATH are working with a respected and long-standing organisation in Belfast to recruit a Helpdesk & Facilities Support Officer. This is a fantastic opportunity to join a collaborative and well-run business that offers hybrid working, modern offices, and outstanding employee benefits.

Location: South Belfast | Type: Permanent

Why Apply?

• Competitive salary: £26,000 - £30,500

• Hybrid working (3-4 days in office / 1-2 days from home)

• Monday to Friday only

• On-site parking available

• Excellent benefits package available from day one

The Role

You'll be the first point of contact for all facilities and maintenance-related queries, ensuring that internal teams and external contractors are supported with timely and accurate information.

Duties include:

• Running an efficient helpdesk function, responding to queries and issues in a professional and proactive manner

• Coordinating reactive and planned works, tracking each job from logging to completion

• Supporting facilities processes such as compliance checks, service contracts, and general maintenance scheduling

• Providing admin support across all property and facilities-related matters, including reports and record keeping

• Maintaining internal systems, ensuring service requests are accurately logged and performance data is up to date

About You

• Minimum 2 years' experience in a helpdesk, facilities coordination, or similar customer-focused role

• Confident communicating with contractors and suppliers to ensure work is completed to standard

• Comfortable juggling multiple tasks in a busy support role

• Strong IT literacy with good working knowledge of MS Office and internal tracking systems

• A recognised qualification (e.g. NVQ or equivalent) in business administration or a related discipline is beneficial

For further information on this job, or any other administrative role in Belfast or Northern Ireland, apply via the link or contact Jack Groves for a confidential chat today.