Helpdesk Engineer - Aberdeen

Mayflower Recruitment Ltd; Aberdeen City; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking an IT Support Technician to manage hardware issues and provide excellent customer service. Ideal candidates will have strong communication and analytical skills, proficiency in Microsoft applications, and a neat professional attitude. This full-time role offers opportunities for growth within the IT sector and participation in innovative projects.

Qualifications

• Excellent customer service and communication skills required.
• Experience with ServiceNow is advantageous.
• ITIL and Microsoft certifications are beneficial.

Responsibilities

• Support and manage hardware break-fix issues.
• Serve as the first point of contact for customer queries.
• Create and update knowledge base articles.

Skills

Customer service

Communication

Analytical thinking

Attention to detail

Organizational skills

Multitasking

Tools

Microsoft Teams

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

O365

Windows Server

Active Directory

ServiceNow

Job description

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Pay Range

This range is provided by Mayflower Recruitment Ltd. Your actual pay will depend on your skills and experience. Please discuss with your recruiter for more details.

Base Pay Range

Direct message the job poster from Mayflower Recruitment Ltd for more information.

Job Responsibilities:

• Support and manage hardware break-fix issues.
• Configure and manage printers and software installations.
• Serve as the first point of contact via phone, email, or ticket for customer or internal queries.
• Communicate support updates to customers.
• Work within SLAs, KPIs, and strategic goals.
• Create and update knowledge base articles.
• Manage the ServiceNow ticketing system.
• Maintain up-to-date training.

Experience, Skills, and Personal Qualities:

• Excellent customer service and communication skills.
• Strong analytical thinking skills.
• Ability to follow detailed administration instructions accurately.
• Organized with the ability to prioritize workload.
• Proficient in Microsoft Teams, Word, Excel, and PowerPoint.
• Good knowledge of O365, Windows Server, and Active Directory.
• Experience with ServiceNow is advantageous but not essential.
• Previous helpdesk experience is advantageous but not essential.
• Self-motivated team player with pride in delivering excellent service.
• Professional work ethic with attention to detail.
• Ability to multitask effectively.
• ITIL and Microsoft certifications are beneficial but not mandatory.

Mayflower acts as an employment agency for this vacancy.

Additional Details:

• Seniority Level: Associate
• Employment Type: Full-time
• Job Function: Information Technology
• Industry: Information Services

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