Helpdesk Engineer

JAC Recruitment (UK) Ltd.; London; On-site; GBP 32,000; Full time

Job summary

A leading IT service company in Central London is seeking an IT Helpdesk Engineer. The role involves providing hands-on desktop support and troubleshooting, as well as configuring network and PC security elements. Candidates must have a valid visa for UK work and proficiency in various PC software. Knowledge of Japanese is a plus.

Qualifications

• Proficiency in Microsoft WIN 10/11, Microsoft 365, and Windows Server.
• Excellent written and verbal communication skill in English.
• Japanese language proficiency is a plus.

Responsibilities

• 1st level troubleshooting with customers as their escalation point of contact.
• Hands-on Desktop Support and Network/PC implementation.
• Configuration for Network/PC/Desktop Security and day-to-day service delivery.

Skills

Proficiency in PC software

Excellent communication skills

Ability to troubleshoot technical issues

Job description

IT Helpdesk Engineer - Japanese company

Business: IT Service company

Company Location: Central London

Salary: Up to £32,000

Office working: 5 days /week

All of the applicants must have an eligible visa for working in the UK.

Job description:

1st level troubleshooting with customers and assist them as their escalation point of contact.

• Hands on Desktop Support.

• Network and PC implementation and optimisation.

• Understand and detailed planning and designing for customer's Network and PC.

• Network/PC/Desktop Security element configuration including day-to-day service delivery.

• Migration planning and execution. Support PC and Call Centre system (incl DC server).

Requirements:

• Proficiency in PC software like Microsoft WIN 10/11, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud(AWS, Azure), Office/Mailer, Switch/Router/IPT, and Firewall products.

• Excellent written and verbal communication skill in English.

• Japanese is nice to have.

• Ability to investigate and source answers to various email and telephony enquiries about technical issues.

We regret to inform applicants that only shortlisted candidates will be notified. Thank you for your understanding.