Helpdesk Engineer

Berkeley Square IT; Brighton; On-site; GBP 38,000; Full time

Job summary

An exciting opportunity awaits for a seasoned Service Desk Engineer at a prominent law firm. This permanent role, based in Brighton, offers the chance to leverage over 6 years of service desk experience while providing support to a dynamic team. You will be instrumental in resolving technical issues, from hardware setups to application troubleshooting, ensuring seamless operations. With the added benefit of traveling to European offices and working one day a week in London, this position promises a fulfilling career path in a supportive environment. If you're ready to make a significant impact, this role is for you!

Qualifications

• 6+ years of service desk experience required.
• Proficiency in Citrix and Microsoft Exchange is essential.

Responsibilities

• Respond to queries via call logging system and phone.
• Troubleshoot issues creatively and logically.

Skills

Service Desk Experience

Citrix

Microsoft Exchange

Active Directory

MS Teams

Zoom

Windows 10/11

Job description

Brighton (on-site) | 38k | Permanent Role

A great opportunity for an experienced Service Desk Engineer to join a leading law firm on a permanent basis. My client is looking for somebody with 6+ years of service desk experience to join on a permanent basis ASAP. This is an on-site role, based out of Brighton with 1 day a week in London - fully expensed. This position also offers the opportunity to travel to the firm's European offices.

Key Responsibilities:

• Respond to queries using the firm's call logging system as well as over the phone.
• Use creative and logical thinking to demonstrate troubleshooting skills.
• Resolve tasks such as username/password issues, hardware/software setup, and application menus, amongst other tasks.

Skills & Experience:

• 6+ years of experience in a service desk role.
• Citrix and Microsoft Exchange experience are a must.
• Active Directory.
• MS Teams / Zoom.
• Windows 10/11.

This is an immediate requirement and my client can move quickly for the right candidate.

Apply now with an up-to-date CV for full details. Direct any queries to Harry ([e-mail]).