Helpdesk Despatcher

TN United Kingdom; Radlett; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated professional to provide top-notch sterile decontamination services. This role requires a strong background in administration within a healthcare setting, ensuring the highest standards of quality and safety. You will be responsible for maintaining stock control, assisting with the dispatch of medical instruments, and fostering positive relationships with staff and customers. The company offers a supportive environment with generous holiday allowances, private healthcare, and various employee benefits. If you're passionate about healthcare and committed to excellence, this opportunity is perfect for you.

Benefits

25 days holiday plus bank holidays

Private Healthcare Scheme

Friends & Family hospital discounts

Enhanced maternity and paternity pay

Non-contributory life insurance

Staff discounts and rewards

Employee recognition programmes

Training and development opportunities

Qualifications

• GCSEs in Maths and English at grades A to C or equivalent.
• Prior experience in a private healthcare setting is essential.

Responsibilities

• Provide sterile decontamination services to support clinical departments.
• Assist with stock management and ensure health & safety standards.

Skills

Maths GCSE

English GCSE

PC Proficiency

Administration Experience

Knowledge of Sterile Services

Good Administration Skills

Education

GCSE in Maths

GCSE in English

Tools

PC Software

Job description

Job Description

This role involves providing sterile decontamination services to support surgical and clinical departments. The successful candidate will be responsible for ensuring the delivery of high-quality services, maintaining stock control, and promoting health and safety standards.

Applicants should meet the following criteria:

• Maths and English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including software and systems
• Previous administration experience in a private healthcare environment
• Knowledge of sterile services
• Good administration and computer skills

Key duties include:

• Providing first-class decontamination sterile services to Operating Theatres, clinical, and paramedical departments
• Answering calls from customers and preparing/amending tray lists
• Assisting with the ordering and storage of supplies
• Dispatching instruments to various locations
• Supporting decontamination, checking, assembly, packing, sterilisation, and delivery of medical and surgical equipment
• Maintaining good relationships with customers and staff
• Assisting with stock management
• Promoting health & safety within the department
• Ensuring adherence to policies and procedures

Benefits include:

• 25 days holiday plus bank holidays, increasing to 30 days with service
• Private Healthcare Scheme, including coverage for pre-existing conditions
• Friends & Family hospital discounts
• Family-friendly policies with enhanced maternity, paternity, and adoption pay
• Non-contributory life insurance
• Access to staff discounts, rewards, and wellbeing resources
• Employee recognition programmes
• Training and development opportunities