Helpdesk Coordinator - Prestige

Prestige Recruitment Specialists; Kingston upon Hull; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading company in the facilities management sector is looking for a help-desk administrator to support their Site Management Teams in Kingston upon Hull. The role involves providing comprehensive clerical and administrative support, ensuring compliance with service standards, and operating the help-desk system. Ideal candidates will possess good communication skills and a flexible approach to work.

Qualifications

• An understanding of a help-desk function and able to take instructions.
• Good telephone manner required.
• General understanding of databases; familiarity with client and service standards.

Responsibilities

• Operate the help-desk system, monitoring calls and emails.
• Ensure service failures and deductions are mitigated.
• Provide clerical and administrative support to the Management Team.

Skills

Understanding of help-desk function

Good telephone manner

General understanding of databases

File management (physical and online)

Flexible approach

Job description

Working hours:
Monday to Friday Office based, 08.00 - 16.30

Our client provides hard and soft FM services, grounds maintenance and energy services for single and multi-site locations throughout the UK. We work across sectors including commercial, residential, education and healthcare, assuring our customers of high-quality, best value and a sustainable approach.

The post holder will provide a comprehensive and high-quality help-deskservice, clerical and administrative service to the Site Management Teams throughout the Hull BSF Contract, including support in maintaining contractual compliance and mitigation of service failures.

SKILLS AND QUALIFICATIONS:

• An understanding of a help-deskfunction and able to take instructions yet at times act on own initiative
• Good telephone manner
• General understanding of databases, word processing, physical and online file management
• A flexible approach will be required
• Willing to build knowledge of the contract service standards, payment mechanism and familiarity with the client and the schools to support the site management teams to manage contractual obligations.

If you are interested and meet the above criteria, please send your CV to [e-mail] or call the Commercial team on 01482 382 301 if you have any queries.

Please note: Prestige Recruitment is an equal opportunity employer with 30 years of service within the recruitment & staffing sector.

Responsibilities

• To operate the help-desksystem, monitoring calls and emails, relaying information to those responsible for action, where appropriate and keeping the client updated where necessary.
• To actively work to ensure service failures and deductions are mitigated where possible. Appropriately logging work and allocating priorities in line with the relevant contract standards.
• To prepare month end reporting and resolve resulting queries.
• To track variations to ensure timely response.
• To interpret and analyse data to meet management and client needs.
• To operate at all times with safe working practices with due regard to Health and Safety regulations, COSHH, Control of Infection, waste disposal, etc in accordance with legislative requirements and policies and procedures.
• To contribute to the efficient and effective working of the Facilities Management function.
• The post-holderwill be required to maintain an awareness of policies, procedures and objectives related to the successful delivery of the administration and help-deskservice.
• To provide clerical and administrative support to the Management Team, including, word processing, filing, and general office duties, where necessary.
• To carry out any other duties assigned by the Management Team in connection withoperational requirements.
• Other relevant duties as assigned to the role of a similar nature and in keeping with the delivery of the role.

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