Helpdesk Coordinator - GTR

Tech-People; England; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading agency in the construction sector is seeking a Helpdesk Coordinator in St Albans. The role involves managing incoming service requests and coordinating engineers, requiring strong administrative skills and proficiency in facilities management. This position offers an annual salary of up to £28k plus a benefits package.

Qualifications

• Experience in planning and scheduling engineers.
• Knowledge of facilities maintenance.
• Previous experience with CAFM systems.

Responsibilities

• Serve as the first point of contact for calls and service requests.
• Utilize reporting system to manage job progression.
• Prioritize urgent jobs and support immediate demands.

Skills

Customer Service

Administrative Skills

Planning and Scheduling

Facilities Maintenance

Knowledge of CAFM Systems

Job description

Helpdesk Coordinator

Location: Office based in St Albans

Salary: Up to 28k + Package + Holiday

We are a construction contractor specializing in planned and reactive maintenance across Rail, Education, Health sectors, and civil engineering projects in the South and East of England. We are currently recruiting for a Helpdesk Coordinator to join our team in St Albans.

Responsibilities:

1. Serve as the first point of contact for incoming calls and service requests via telephone and email.
2. Utilize GTR Asset Pro live reporting system to ensure all jobs are started and completed within contract SLA.
3. Allocate calls to engineers or subcontractors based on skills, location, and service agreements.
4. Prioritize urgent jobs and coordinate support to address immediate demands.
5. Maintain a strong understanding of Facilities Management within an administrative/helpdesk context and proficiency in CAFM systems.

Requirements:

1. Experience in planning and scheduling engineers.
2. Knowledge of facilities maintenance.
3. Willingness to attend training and Health & Safety courses as directed by the Contracts Manager.
4. Exceptional customer service and administrative skills.
5. Previous experience with CAFM systems.
6. Availability to work from 08:30 to 17:30.

If interested, contact (url removed) or call (phone number removed). Tech-people is a leading recruitment agency specializing in HVAC, M&E, and Utilities sectors. We are committed to diversity and inclusion, reflecting the communities we serve.