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Helpdesk Coordinator

Blue Arrow

Smethwick

On-site

GBP 40,000 - 60,000

Full time

7 days ago
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Job summary

A leading organisation is seeking a Helpdesk Coordinator in Smethwick to support critical operations. This role involves managing service requests, dispatching engineers, and maintaining service quality to ensure patient care. Strong customer service and IT skills are essential.

Qualifications

  • Experience providing excellent customer service in a helpdesk environment.
  • Strong IT skills, including Microsoft Office and knowledge of management systems.
  • Ability to work independently and as part of a team.

Responsibilities

  • Respond to incoming calls and emails, logging service requests.
  • Prioritise and dispatch work orders to engineers.
  • Maintain high standards of customer service and professionalism.

Skills

Customer service
Communication
IT skills
Organisational skills
Multi-tasking

Tools

Microsoft Office
CAFM system (Maximo)

Job description

Helpdesk Coordinator (JO-2506-65923) Smethwick, England

Salary: GBP13.85 per hour

Our client is currently recruiting for a Helpdesk Coordinator at their site in Smethwick B66.

Job role: Helpdesk Coordinator

Pay: £13.85 p/h PAYE

Start date: 30/06/2025

Duration: 3 months

Shifts: 7pm to 7am on a 4on 4off pattern

This role supports critical hospital operations. Handling service requests with care and professionalism is essential to ensure seamless service delivery and patient care.

You will be the first point of contact for service requests, responsible for jeopardy management, dispatching engineers, and tracking job progress to prevent delays and ensure SLAs are met.

Key Responsibilities:
  • Respond to incoming calls and emails, logging and managing service requests.
  • Prioritise and dispatch work orders to engineers, ensuring jobs are dispatched to the right engineer and completed on time.
  • Jeopardy management: Ensure all work orders are logged correctly and tracked in the system, providing accurate updates and reporting. Monitor and mitigate failed jobs, ensuring timely intervention when necessary.
  • Work collaboratively with other teams and contractors to resolve queries efficiently.
  • Maintain high standards of customer service and professionalism at all times, recognising the impact on patient care.
What We Are Looking For:
  • Experience providing excellent customer service, ideally in a helpdesk environment or call centre.
  • Excellent communication skills, both oral and written.
  • Ability to work independently and as part of a team.
  • Strong IT skills, including Microsoft Office and management systems.
  • A well-organised approach, with the ability to prioritise workload effectively.
  • The ability to multi-task in a fast-paced work environment.
  • Knowledge of a CAFM system (Maximo) is desirable.

This is an exciting opportunity to join a leading organisation where you can develop your skills and contribute to delivering excellent service.

If you meet the above criteria and feel this is the role for you, please apply online.

Application Details:

Name: Please include your first and last name.

Email: Please include your email address.

Phone: Please include your country code.

CV / Resume: Please attach your CV or Resume.

Work Eligibility: Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work in the country.

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