HelpDesk Coordinator

TieTalent; Pontefract; On-site; GBP 30,000 - 35,000; Full time

Job summary

A well-established IT services company in Pontefract is seeking a Technical Helpdesk Coordinator to join their Managed IT Services team. This role involves coordinating engineers' schedules, managing first-line technical support requests, and requires proficiency in Microsoft operating systems and software. The ideal candidate will exhibit strong organizational and communication skills. Benefits include 21 days of holiday, paid lunch breaks, and private healthcare.

Benefits

21 days holiday (rising to 28 days)

Paid lunch breaks

Eye test reimbursement

Free fruit, tea, coffee, alcoholic and non-alcoholic beer

Contributory pension scheme

Private healthcare

Exclusive discounts with Perkbox

Eligibility for additional benefits after 12 months

Qualifications

• Strong organizational skills and excellent communication abilities.
• Solid foundation in first-line technical support.

Responsibilities

• Coordinate System and Network Engineers’ diaries for customer meetings.
• Manage, investigate, and resolve first-line customer support requests.
• Create and manage customer knowledgebase articles.

Skills

Microsoft desktop operating systems proficiency

Windows Server operating systems navigation

Microsoft Office proficiency

Microsoft Teams proficiency

Experience configuring Microsoft 365 Exchange Online

Experience configuring users in a Windows domain

Job description

About

Technical Helpdesk Coordinator

We have an exciting opportunity to join our growing team in a challenging but rewarding position with significant opportunity for personal development. Our client is a well-established, and growing business in Pontefract, West Yorkshire, with humility, a hardworking attitude, and a team-first approach at its core. They are seeking a dedicated Technical Helpdesk Coordinator to join a dynamic Managed IT Services team. The ideal candidate will have strong organisational skills, excellent communication abilities, and a solid foundation in first-line technical support to serve as a backstop to the System and Network engineers.

Duties and Responsibilities

Coordination Duties

• Coordinate System and Network Engineers’ diaries for customer meetings and site visits.
• Coordinate engineers’ diaries for project-related activities.
• Act as pre-sales mediator (in tandem with the Head of IT Services for larger opportunities), gathering accurate information from the requestor and ensuring requests are passed to the sales department within agreed timescales.
• Liaise with the sales department to ensure purchase orders for new equipment are appropriate and compatible with customer requirements.

Technical Duties

• Manage, investigate, and resolve first-line customer support requests remotely (via phone or email), including creating new Microsoft 365 and Active Directory Users when needed.
• Accurately create, update, and manage customer knowledgebase articles.
• Configure and install software and hardware as required.
• Follow customer-specific 'build' documents and set up new computers and laptops prior to delivery.

Essential Skills

• Proficiency in Microsoft desktop operating systems (Windows 8, 8.1, 10, 11).
• Comfortable navigating all Windows Server operating systems (Windows Server 2012 upwards).
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Proficiency in Microsoft Teams.
• Experience configuring Microsoft 365 Exchange Online users and mailboxes.
• Experience configuring users in a Windows domain environment.

Benefits

• 21 days holiday (rising to 28 days) plus bank holidays.
• Paid lunch breaks.
• Eye Test Reimbursement.
• Free fruit, tea, coffee, alcoholic and non-alcoholic beer.
• Contributory pension scheme.
• Private healthcare.
• Exclusive discounts with a Perkbox membership.
• After 12 months of service, eligibility for additional benefits.

All applicants must be eligible to work in the UK without restrictions of visa or work permits. Exposed Solutions is acting as an employment agency for this client. We welcome applications from all qualified persons, and no discrimination is intended.

Nice-to-have Skills

• Active Directory

Work Experience

• Solutions Engineer
• Systems Administrator

Languages

• English