Helpdesk Coordinator

Phosters (FM) Ltd; Kidderminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A busy helpdesk department is seeking a Helpdesk Coordinator in Kidderminster. Responsibilities include answering helpdesk calls, scheduling engineer works, maintaining the in-house system, and following escalation processes to meet service level agreements (SLAs). If you are looking for a new challenge, please contact the office for more details.

Responsibilities

• Answer helpdesk calls within a maximum of 3 rings.
• Raise jobs received via email, phone call, or client system.
• Schedule works for engineers within your area.
• Ensure in-house system is up to date.
• Chase subcontractors for ETAs and updates.
• Raise purchase orders upon request.
• Work with Managers & Clients.
• Follow escalation processes to meet SLAs.

Job description

HELPDESK COORDINATOR

We have new exciting roles available within our busy helpdesk department based in Kidderminster.

If you are looking for a new opportunity, then this could be the one for you.

Key Responsibilities:

• Answer helpdesk calls within a maximum of 3 rings
• Raise jobs received via email, phone call, or client system
• Schedule works for engineers within your area
• Ensure Tabs, our in-house system, is up to date at all times with the latest information
• Chase subcontractors for ETAs and updates
• Raise purchase orders upon request
• Work with Managers & Clients within your area
• Follow escalation processes to ensure jobs are completed within SLA
• Salary to be confirmed at interview

This position will be discussed in greater detail at the interview stage.

The working hours are:

• Monday to Friday, 08:00 am to 5:00 pm

If you think you are up for the challenge, please contact Lorraine Vaux.