Helpdesk Co-Ordinator

TN United Kingdom; Worsley; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking two temporary support staff to join their busy helpdesk team. This role involves handling a high volume of calls, logging jobs, and ensuring that tasks are completed efficiently. The ideal candidates will be confident and professional on the phone, possessing strong organizational skills. While previous customer service experience is beneficial, it is not essential. This is a fantastic opportunity for those looking to gain experience in a fast-paced environment and contribute to a supportive team.

Qualifications

• Confident and professional on the phone.
• Good organizational skills.
• Previous helpdesk experience beneficial.

Responsibilities

• Handle a high volume of calls (around 100 per day).
• Log jobs and ensure completion.
• Update records and take messages.

Skills

Customer Service Skills

Organizational Skills

Phone Communication

Job description

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– 37 Hrs per week. Monday – Thursday 9am – 5.30pm Friday 9am – 5pm with a 1 hour break for lunch. This is a temporary role to start immediately. Based in Kearsley.

Job Overview
Our client is looking for 2 temporary support staff to support on a busy helpdesk to assist with a backlog of work.

Duties

• Handling a high volume of calls (around 100 per day)
• Logging jobs and making sure jobs are completed
• Taking messages
• Updating records

To be successful you will be confident and professional on the phone and have good organisational skills. Previous helpdesk/customer service skills would be beneficial but not essential.

Please call Amanda on 01204 361 155 if you would like to discuss in more detail