Helpdesk Co-ordinator

300 North Limited; Leeds; On-site; GBP 25,000 - 30,000; Full time

Job summary

A growing facilities management company in Leeds is seeking a Helpdesk Coordinator to manage helpdesk queries and coordinate maintenance tasks. The ideal candidate will be proactive, organised, and able to thrive under pressure. Responsibilities include liaising with engineers and subcontractors, maintaining compliance records, and supporting FM administration. The position offers 28 days holiday, paid birthday leave, and a supportive working environment.

Benefits

28 days holiday

Paid birthday leave

Additional holiday for years of service

One paid wellbeing hour per week

Qualifications

• Experience in facilities management or helpdesk preferred but not mandatory.
• Direct and proactive attitude is essential.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle helpdesk queries via phone and email.
• Log and manage reactive and planned maintenance works.
• Coordinate with engineers and subcontractors.
• Support FM administration tasks.

Skills

Organised

Proactive

Comfortable under pressure

Self-starter

Confident using systems and AI technology

Job description

Helpdesk Coordinator - Facilities Management

Location : Leeds - LS1 (office-based - no parking)

Salary : £25,000 - £30,000

Hours : Monday-Friday, 8 : 30 am - 5 : 00 pm (37.5 hours)

Our client, an expanding FM business, is growingits helpdesk team as part of a wider restructure driven by continued growth and new contract wins. This is a hands‑on role for someone who thrives in a fast‑paced FM environment where no two days are the same.

The role

Handle incoming helpdesk queries via phone, email and CAFM

Log and coordinate reactive and planned maintenance works

Liaise with engineers and subcontractors

Support scheduling, invoicing and general FM administration

Maintain accurate records for compliance and reporting

Take ownership of jobs from start to finish

The person

Direct, organised and proactive

Comfortable working under pressure

A self‑starter who takes accountability

Confident using systems and AI technology

FM, maintenance or helpdesk experience beneficial but not essential

Benefits

28 days holiday (including bank holidays)

Paid birthday leave (if it falls on a weekday)

Additional holiday for each year of service after two years

One paid wellbeing hour per week

To apply for this role, please send your CV to (url removed)