Helpdesk Co-ordinator

NHS; Hellingly, Hailsham; On-site; GBP 24,000 - 26,000; Full time

Job summary

Sussex Partnership NHS Foundation Trust is seeking a Helpdesk Co-ordinator for their Estates & Facilities Department. The role involves providing administrative support and managing helpdesk communications across various sites. Candidates should have strong communication skills, relevant administrative experience, and be proficient in Microsoft Office. Flexibility is needed for occasional travel across Sussex.

Qualifications

• Experience in administrative and secretarial procedures is essential.
• Capable of operating computerised database systems.
• Ability to manage workload and demonstrate a professional telephone manner.

Responsibilities

• Provide comprehensive administrative support to the department.
• Manage Helpdesk calls and emails.
• Produce weekly/monthly performance reports.

Skills

Good Communication Skills

Time Management

Interpersonal Skills

Education

NVQ3 / Diploma / RSA2 / OCR / Professional Typing or equivalent experience

Tools

Microsoft Office

Job description

At Sussex Partnership NHS Foundation Trust, we're looking for people to help us provide high quality services for patients, carers and local communities that we serve.

We're looking for an enthusiastic, self-motivated experienced office administrator to join us as a Helpdesk Co-ordinator in our Estates & Facilities Department.

Our Estates and Facilities Department work pro-actively to look after over a hundred buildings across Sussex, and further. Maintaining our own estate and providing facilities services for numerous sites.

This role will be based at Hellingly in Hailsham, East Sussex, we encourage flexible working as the successful applicant will be required to travel to sites across Sussex so must have their own transport, hold a valid UK licence and relevant 'Business' insurance cover.

The successful candidate will be committed to team working, a highly resilient individual who is determined to add value to the organisation.

Main duties of the job

This role is to provide comprehensive and efficient administrative support to the department. The post holder will be able to organise their workload, demonstrate a professional telephone manner, and be able to liaise effectively with other teams, agencies and members of the public.

Good working knowledge of Microsoft Office and maintaining office systems. Time-management skills and be able to multi-task and prioritise tasks.

To operate and update computerised database systems, including Trust systems and any bespoke systems local to the Estates & Facilities team.

Interpersonal skills, positive working relationships and being a strong team player is essential.

About us

Sussex Partnership NHS Foundation provides mental health and learning disability care for children, young people and adults across Sussex.

The Estates & Facilities department is responsible for managing our buildings, capital projects, operational capital programme, domestic, catering & hotel services.

This is an exciting opportunity to support the substantial growth in Trust services across a number of transformation projects, and supporting the changes in the way the estate is managed and used due to the pandemic.

Sussex Partnership NHS Foundation Trust is committed to supporting a diverse workforce that reflects our communities.

Job responsibilities

Day to day work on Helpdesk telephone calls, emails etc.

To manage/promote the CAFM System.

Produce weekly/monthly reports as requested.

Support Estates Managers, Officers, and Supervisors in service performance of Reactive Helpdesk and Planned Maintenance System.

Open, screen and distribute post on a daily basis.

Please see Job Description for further details

Person Specification

Qualifications

• NVQ3 / Diploma / RSA2 / OCR / Professional Typing or equivalent experience

B - Knowledge/Experience

• Proven experience of a range of administrative and secretarial procedures

Skills

• Good Communication Skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,625 to £25,674 a yearpro rata for part time