Helpdesk & Callout Scheduler

Page Personnel; Manchester; Hybrid; GBP 28,000 - 31,000; Full time

Job summary

A leading company in the property industry is seeking a Helpdesk & Callout Scheduler in Manchester. The role includes managing service requests, scheduling appointments, and ensuring compliance with service level agreements. Candidates should possess strong organizational skills and experience in a customer-facing environment. This competitive position offers hybrid working and a supportive work environment.

Benefits

Flexible working hours

Strong internal progression opportunities

Supportive work environment

Qualifications

• Experience in helpdesk, scheduling, or coordination role.
• Proficient in scheduling or service management software.
• Strong communication and attention to detail.

Responsibilities

• First point of contact for helpdesk calls and emails.
• Schedule engineer callouts based on priority.
• Monitor job progress and update clients accordingly.

Skills

Organisational skills

Time management

Customer service skills

Communication

Attention to detail

Tools

CAFM systems

CRM tools

Microsoft Office

Job description

Social network you want to login/join with:

Helpdesk & Callout Scheduler, Manchester

col-narrow-left

Client:

Page Personnel

Location:

Manchester, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

5c516f3e811a

Job Views:

7

Posted:

18.06.2025

Expiry Date:

02.08.2025

col-wide

Job Description:

• Hybrid working with flexible hours
• Basic starting salary of £30000

About Our Client

Our client is a large organisation based in Central Manchester, specialising in property and customer service. With a strong commitment to excellence, they have a significant presence in the property industry.

Job Description

Key responsibilities consist of:

• Act as the first point of contact for incoming helpdesk calls and emails
• Log service requests, faults, and issues accurately into the system
• Schedule engineer callouts and allocate jobs based on priority, location, and skillset
• Monitor job progress and update clients and engineers accordingly
• Liaise with clients to confirm appointment times and follow up on service outcomes
• Maintain accurate records of service visits, job status, and resolutions
• Coordinate with the technical team to ensure prompt response and service delivery
• Manage daily work schedules and make real-time adjustments as needed
• Ensure service level agreements (SLAs) and response times are consistently met
• Generate and distribute daily or weekly reports on job performance and outstanding tasks
• Escalate urgent issues or delays to management in a timely manner
• Support general administrative tasks within the service department

The Successful Applicant

A successful Helpdesk & Callout Scheduler should have:

• Previous experience in a helpdesk, scheduling, or coordination role
• Strong organisational and time management skills
• Experience working in a fast-paced, customer-facing environment
• Proficient in using scheduling or service management software (e.g., CAFM systems, CRM tools, job dispatch platforms)
• Excellent communication skills, both verbal and written
• Ability to manage and prioritise multiple tasks and deadlines effectively
• Strong attention to detail and accuracy in data entry and record keeping
• Confident in liaising with engineers, clients, and internal teams
• Familiarity with service level agreements (SLAs) and performance tracking
• Competent with Microsoft Office applications, especially Outlook, Excel, and Word

What's on Offer

• A competitive salary in the range of £28,800 - £30,200 per annum
• An exciting and challenging role in the property industry
• Hybrd working, 3 days office
• Early starts from 7am & 3pm finishes optional
• An opportunity to be part of a large organisation with a strong industry presence
• A supportive and collaborative work environment
• A location that is easily accessible in Salford
• Internal progression & development stability