Helpdesk and Admin Officer

Lewisham Council; London; Hybrid; GBP 33,000 - 35,000; Full time

Job summary

Join Lewisham Council as a Helpdesk and Admin Officer, where you will play a vital role in supporting the Facilities Management team. This position involves managing the CAFM system, providing administrative support, and ensuring smooth operations. With excellent training opportunities and a range of benefits, this role is perfect for someone looking to make a difference in a vibrant community.

Benefits

Generous holiday allowance

Local Government Pension scheme

Flexible working and family friendly policies

Season ticket and bicycle loans

Staff discounts including gym memberships

Qualifications

• Strong organizational skills to manage multiple tasks.
• Attention to detail for accurate data entry.
• Excellent communication skills for liaising with teams.

Responsibilities

• Manage and maintain the Facilities Management CAFM system.
• Provide administrative and financial support to the team.
• Coordinate and resolve facilities-related requests.

Skills

Organizational Skills

Attention to Detail

Communication Skills

Customer Service Orientation

Technical Proficiency

Tools

CAFM systems

Microsoft Office Suite

Job description

Join to apply for the Helpdesk and Admin Officer role at Lewisham Council

Join to apply for the Helpdesk and Admin Officer role at Lewisham Council

Job Description

Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!

Job Description

Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!

We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.

Introduction

We are seeking a proactive and organised Facilities Manager Helpdesk Administrator to support the day-to-day operations of our Facilities Management CAFM system and Helpdesk. This role is essential in ensuring the smooth delivery of council services by providing a range of operational, administrative, and financial support tasks.

What’s the role?

• Manage and maintain the Facilities Management CAFM system and Helpdesk operations.
• Provide administrative and financial support to the Facilities Management team.
• Act as a key liaison between the Council, service providers, and contractors.
• Ensure timely coordination and resolution of facilities-related requests and issues.
  
  

Join us in helping to deliver high-quality services to the Lewisham community.

What’s in it for you?

Excellent training and development opportunities, plus a range of benefits including:

• Generous holiday allowance
• Local Government Pension scheme
• Flexible working and family friendly policies
• Season ticket and bicycle loans
• A range of staff discounts including local subsidised gym memberships
• Supportive staff networks
  
  

What We’re Looking For

Strong Organisational Skill -Ability to manage multiple tasks, prioritise workload, and maintain accurate records.

Attention to Detail -Ensures data is entered into the CAFM system is accurate and up to date.

Excellent Communication Skills -Confident in liaising with internal teams, contractors, and service providers both verbally and in writing.

Customer Service Orientation -Professional and responsive approach to handling helpdesk queries and service requests.

Technical Proficiency -Comfortable using CAFM systems, Microsoft Office Suite, and other administrative tools.

Understanding of Facilities Management (Desirable) - Familiarity with facilities operations, maintenance workflows, and contractor coordination.

Location

The job is primarily based in Laurence House, Catford, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.

The recruitment process is anonymous and we don’t accept CV’s.

Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.

Please click here to view the Job Description and Person Specification

Salary

£33,780 - £34,779 per annum (Scale 5)

N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.

Diversity

Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply

The Council has a dedicated employment support service, Lewisham Works , which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email [e-mail] and an advisor will be in touch with you.

The Council reserves the right to close adverts early if there is a large response.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Government Administration

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