Helpdesk Analyst First Line

Apache Associates; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading Managed Service Provider is seeking a Helpdesk Analyst Level First Line to join their friendly team. This role involves delivering exceptional IT support, managing client issues, and contributing to team efficiencies. Career progression, opportunities for certifications, and attractive perks like private medical insurance are offered. Ideal candidates should have strong technical skills, a problem-solving mindset, and a passion for technology.

Benefits

Excellent training with ongoing support

Career progression opportunities

Increased annual leave with service

Day off for your birthday

Private medical insurance

Qualifications

• Experience with troubleshooting Mac and Windows systems.
• Familiarity with Google Workspace and Microsoft 365 preferred.
• Possess a problem-solving mindset and understand networking basics.

Responsibilities

• Troubleshoot and resolve Mac/Windows issues.
• Prioritise and manage support tickets efficiently.
• Escalate complex issues with detailed handovers.

Skills

Troubleshooting Mac

Troubleshooting Windows Server

Troubleshooting Windows Desktop

Problem-solving mindset

Understanding of networking basics

Tools

Google Workspace

Microsoft 365

Adobe Creative Cloud

Job description

Our client who is a Managed Service Provider is successfully expanding and needs a Helpdesk Analyst Level First Line. Are you looking for career progression, opportunities to study for certifications, have the flexibility to work from home, want to join a hardworking and friendly team, have experience within first line helpdesk? Is so, please apply!

As the Helpdesk Analyst First Line, you will play an important role in delivering IT support to clients. You will deliver exceptional customer service, build strong relationships, resolve IT issues effectively and contribute to team improvements.

Responsibilities:

• Troubleshoot and resolve Mac/Window issues
• Prioritise and manage support tickets
• Escalate complex issues with details handovers
• Stay up to date with emerging IT trends and technologies

Skills:

• Experience with troubleshooting Mac, Windows Server, Windows Desktop
• Familiarity with tools like Google workspace, Microsoft 365, Adobe Creative Cloud
• Possess a problem-solving mindset
• Understanding of networking basics

Our client offers excellent training with ongoing support, career progression, work events, annual leave increasing with each year of service (maximum of 3 days), day off for your birthday, private medical insurance and more. If you’re ready for a new challenge, enthusiast about Mac/Window with strong technical skills and a desire to exceed clients expectations, we want to hear from you!

Due to the number of applications, we will only respond to candidates with the matching skills and experience.

Apply

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