Helpdesk Analyst

Proactive.IT Appointments; Metropolitan Borough of Solihull; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT solutions provider in the United Kingdom is seeking an IT Support Technician to deliver high-quality technical assistance. You will be the first point of contact for users and will support hardware, software, and network systems. The ideal candidate is motivated, has strong communication skills, and can manage support requests efficiently. This role offers an opportunity to work within an agile IT team while ensuring professional technical support is provided.

Qualifications

• Ability to explain technical concepts to non-technical users.
• Capable of troubleshooting and supporting various IT systems.
• Experience in maintaining and supporting IT infrastructures.

Responsibilities

• Provide first-line technical support for desktop and mobile users.
• Respond to hardware and software enquiries for prompt resolutions.
• Troubleshoot and support peripheral devices.

Skills

Communication skills

Problem-solving abilities

Technical support

Attention to detail

Adaptability

Customer service orientation

Job description

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We are seeking a motivated and customer-focused IT Support Technician to provide technical assistance to external and internal end users. You will be the first point of contact for resolving technical issues related to hardware, software, and network systems. This role requires excellent communication and organizational skills to effectively manage and prioritize support requests while delivering a high level of service.

Key Responsibilities

Provide first-line technical support for desktop, laptop, and mobile device users across the Dealer Network and internal teams.

Respond to hardware and software enquiries, ensuring prompt and effective resolutions.

Troubleshoot and support peripheral devices including printers, copiers, and scanners.

Maintain and support the meeting room booking system and other internal applications.

Perform routine daily IT maintenance tasks and system checks.

Create, maintain, and distribute clear and accurate support documentation.

Collaborate with a small, agile IT team to ensure professional, high-quality support is delivered.

Undertake additional duties as required, in line with the nature and level of the role.

Strong communication skills with the ability to explain technical concepts to non-technical users.

Effective problem-solving and analytical abilities.

Highly motivated team player with the ability to adapt to shifting priorities.

Excellent attention to detail and ability to work proactively.

Flexible, enthusiastic, and customer service-oriented approach.

Helpdesk Analyst

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation