Helpdesk Agent (16 hrs/week)

Arcus FM Limited.; Redditch; On-site; GBP 26,000; Part time

Job summary

A leading facilities management company is seeking Customer Support Coordinators for part-time roles in Redditch, working weekends. The role involves acting as the first point of contact for stores, managing calls, creating Work Orders, and providing updates. Candidates should have customer service experience, problem-solving skills, and a confident phone manner. This position offers a salary of £25,397 pro rata, along with bonuses and various benefits.

Benefits

4% bonus, subject to achievement of targets

25 days annual leave + Bank Holidays

Group personal pension scheme

Life Assurance

Funded Training Sponsorship Scheme

Discounts, vouchers, and financial aid programs

Qualifications

• Experience in call centre or retail sector.
• Ability to learn and retain information quickly.

Responsibilities

• Be the first point of contact for stores requiring assistance.
• Take reactive calls and create Work Orders.
• Chase Engineers and provide stores with updates.

Skills

Customer service experience

Problem-solving skills

Listening skills

Confident phone manner

Job description

Why Join Us

Do you have customer service experience?

Enjoy being the first point of contact?

Yes? I may have the ideal role for you…

We require Customer Support Coordinators to join us on a part time (16 hrs) permanent basis to work WEEKENDS, at our Redditch site.

You’ll be joining as our first point of contact for all stores requiring our assistance. You’ll take reactive calls, create Work Orders, chasing Engineers as and when required and provide stores with updates.

What You'll Be Doing

You’ll have a confident phone manner, being assertive when required. It’ll be challenging at times when you won’t be able to provide a store with the answer they want, delivering that news may be hard for you. But the rewarding aspect is when you receive positive feedback advising the difference you made. You’ll have a great ability to learn and retain information as speed, as you’ll be using several systems and knowing which Engineer to send for which job is essential.

For the right candidate there is an opportunity for you to complete an apprenticeship. Providing you with opportunities for career progression if that’s what you’re looking for.

What We're Looking For

If you have a ‘can-do’ attitude are flexible, having great listening and problem-solving skills. Have experience within either call centre or any type of retail sector, then we want to hear from you!

When you join us, you’ll receive:

• Salary: £25,397 (pro rata) per annum
• 4% bonus, subject to achievement of targets
• 25 days annual leave + Bank Holidays.
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Discounts, vouchers, and financial aid programs

Don’t miss out on this great opportunity, and apply today by clicking on the‘apply’button.

Requisition ID

2025-7550