Helpdesk Advisor - Norwich - Evander

TN United Kingdom; Norwich; On-site; GBP 25,000 - 35,000; Full time

Job description

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Client:

The VPS Group

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Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

64403c22999b

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Helpdesk Advisor

Evander are one of the UK’s leading companies providing glazing and lock services, operating in the Insurance, Facilities Management and Noise Abatement sectors. We are a growing business with an exciting vision for the future and looking for dynamic and ambitious individuals to help achieve our goals.

Role Purpose:

What to expect:

• Communicating and liaising with Clients, Customers, Field Operations and other Central Operations colleagues in respect of the management of jobs.
• Provide excellent customer service and keep key stakeholders informed of progress using telephone, email and/or client portals.
• Use organisational skills to prioritise incoming and outgoing communications to ensure job progression and customer/client satisfaction
• Dispatching and chasing of all client quotations via email or portal.
• Dealing with urgent client queries or complaints effectively.
• Preparing jobs for invoicing.
• Escalating complaints where required.
• First point of contact for our customers, providing excellent service at all times.
• Ability to present oneself in a professional manner when dealing with the customers and stakeholders of the business.

What we are looking for:

• Experience of working in a telephony based, customer focused environment.
• Excellent organisational skills with the ability to prioritise and multitask
• Excellent verbal and written communication skills with the ability to communicate effectively with customers and stakeholders
• Knowledge of Excel, Word, Outlook and Microsoft packages.
• Able to work collaboratively as part of a wider team.
• Able to work under pressure and to tight deadlines.
• Strong internal development and progression programme!
• Hard working and great company culture
• Social Events and Team Building!
• Days annual leave + Bank Holidays
• Christmas Party
• Refer a friend scheme
• Enhanced annual leave option - Buy & Self
• Life Assurance
• Enhanced Family Leave
• Competitive salary packages!
• Company Pension

Valuing Diversity and Inclusion, we aim to create a workforce that is representative of society where colleagues can be themselves, knowing that embracing differences enhances Evander’s operational capabilities and also helps to create a Great Place To Work. We are proud to celebrate diversity where individuals are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion or ability.